Unicode in confirmation e-mails
Printed From: RomanCart.com Forum
Category: RomanCart
Forum Name: Suggestions and Improvements
Forum Description: If you think RomanCart needs to do something extra say it here!
URL: http://forums.romancart.com/forum_posts.asp?TID=10619
Printed Date: 27 March 2026 at 4:37am
Topic: Unicode in confirmation e-mails
Posted By: hubjub.co.uk
Subject: Unicode in confirmation e-mails
Date Posted: 25 March 2010 at 10:12am
Hi chaps, I'm having a small but irritating problem with RomanCart confirmation mails.
Orders from EU countries often include non-US-English characters in the address -- acute and grave accents from France, umlauts from Germany and so on.
I have opted to receive plaintext email confirmations. As far as I can tell, RomanCart is still using the ASCII character set to send mails. As a result, non-US-English characters are represented by groups of two or three letters, not always obvious. I have to consult the RomaCart website or write to the customer for clarification, all of which wastes time.
Any chance of switching RomanCart e-mails into UTF-8?
Best, Will / HUBJUB
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Replies:
Posted By: Support
Date Posted: 25 March 2010 at 11:00am
Hi,
'configure cart'/'configure other options'/'general' tab.
Many Thanks
Support
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Posted By: hubjub.co.uk
Date Posted: 25 March 2010 at 11:14am
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Hi guys, I have the UTF-8 option set. Still getting messy non-unicode encodings in the confirmation mails. Can send examples if wanted. Best, W.
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Posted By: Support
Date Posted: 25 March 2010 at 11:39am
Hi,
What payment gateway is used on one such order?
Many Thanks
Support
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Posted By: Silent_Explorer
Date Posted: 26 March 2010 at 12:21pm
Support,
I suffer the same problem!
I use PayPal Pro and have the UTF-8 option set in RC. The characters are displayed correctly in RC, it's just the emails for some international orders that are garbled
e.g.
address as shown in email=
Grønnebakkan 49
Harstad
9408
NORWAY
address as shown in RC=
Grønnebakkan 49
Harstad
9408
NORWAY
Regards
Nick G.
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http://www.amourelle.co.uk - The Garage Door Spares & Automation Specialists - open your garage door at the press of a button !
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Posted By: Support
Date Posted: 26 March 2010 at 12:55pm
Hi,
Is your PayPal account set to UTF-8?
Many Thanks
Support
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Posted By: Silent_Explorer
Date Posted: 26 March 2010 at 1:03pm
Yes,
I can confirm that my PayPal account is set to UTF-8
Nick G.
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http://www.amourelle.co.uk - The Garage Door Spares & Automation Specialists - open your garage door at the press of a button !
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Posted By: Support
Date Posted: 26 March 2010 at 1:04pm
Hi,
Can you forward us an example email.
Thanks
Support
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Posted By: hubjub.co.uk
Date Posted: 26 March 2010 at 1:56pm
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Hi chaps, sorry for the slow follow-up -- I was travelling yesterday afternoon. A perfect glitched example came in this morning. I don't want to post a customer's order details for obvious reasons, so please either have a look at the server logs and get the outgoing e-mail for RC7171977 or mail me direct on sales@hubjub.co.uk and I will forward the message as recd. Glad to hear from Nick G., btw -- I was beginning to think it was just me! Best, W.
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