New Control Panel and Website this Friday
Printed From: RomanCart.com Forum
Category: RomanCart
Forum Name: Announcements
Forum Description: Important RomanCart News
URL: http://forums.romancart.com/forum_posts.asp?TID=11030
Printed Date: 27 March 2026 at 4:29am
Topic: New Control Panel and Website this Friday
Posted By: Support
Subject: New Control Panel and Website this Friday
Date Posted: 12 July 2010 at 3:42pm
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Hi,
The new RomanCart control panel and new RomanCart website will be officially released this Friday - the 16th July 2010. Please see http://www.romancart.com/rocemails/july_email.htm - http://www.romancart.com/rocemails/july_email.htm for further information on this. Many Thanks Support |
Replies:
Posted By: epidote
Date Posted: 12 July 2010 at 4:37pm
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Hi
This is great news! Just want to confirm one thing, remember reading a post sometime back when new panel was released for testing regarding the use of - symbol in product codes, apparently the new system initially did not recognise this symbol, has this issue been resolved? After watching screencast of of new product manager in control panel it does say not to use symbols. Many Thanks |
Posted By: Support
Date Posted: 12 July 2010 at 5:14pm
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Hi,
You can have symbols in product codes (you could not in the early version of the new control panel). Many Thanks Support |
Posted By: emalrola
Date Posted: 12 July 2010 at 5:18pm
| I have just had a look and have a few issues. Which forum do I report them on? I am not registered for the beta testing, so should I just put them inline here (asking this as I'm sure I'm not the only one!) |
Posted By: genealogy_guy
Date Posted: 12 July 2010 at 6:08pm
Another question, what will happen to 'New Control Panel Testing' forum? I have been relying on answers and solutions from other BETA users, and would hate to see all that insight just disappear.  ------------- Regards Genealogy Guy ## My storeid is 45617 ## |
Posted By: mobilecadsurveying
Date Posted: 13 July 2010 at 8:32pm
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I have been testing the new control panel today and it seems fine and a lot more functionality and easier/quicker to navigate than the old one. Just one bug I have found so far is when you click on 'Create tracked hyperlinks to use in emails' it just takes me back to the Home page? ------------- Measure - Survey - Draw in ONE operation Fast Accurate CAD Floor Plans. Point - Shoot - Drawn! http://mobilecadsurveying.co.uk - CAD Drawing and Surveying for Office and on Site |
Posted By: Support
Date Posted: 13 July 2010 at 10:29pm
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Hi,
On which screen are you clicking on thie link? Many Thanks Support |
Posted By: raineshoe
Date Posted: 14 July 2010 at 7:46am
 
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Posted By: GX160Parts
Date Posted: 14 July 2010 at 9:30am
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I am currently a platinum user and have been using Up sell and Cross Sell for a while now.
When i log into the new control panel, Upsell/Cross Sell is blanked out and i get the following message:- This feature is available on the 'Professional' upgrade level or above. It is not available on your current 'Platinum' upgrade. Note that upgrading unlocks extra features in the same cart - you do not need to re-enter any data. Click here to view upgrade prices and upgrade or click on the Play button below to watch a screencast on this feature. Will i now loose this functionality? I am very annoyed if i will loose this and will have to pay a considerable amount to upgrade to the professional level just to get the feature i have been paying for and using for a while now. Please respond. Tim Kerr GX160Parts.Com |
Posted By: Support
Date Posted: 14 July 2010 at 9:31am
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Hi,
We will look into this. No-one should be losing any functionality. Many Thanks Support |
Posted By: Support
Date Posted: 14 July 2010 at 9:50am
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Hi,
I just took a look and it seems to be ok. You can still setup up-sell and cross-sell on the product. The options in the drop down which are greyed out are new up-sell and cross sell features which are part of the professional upgrade. These include global and category based cross sell and upsells Many Thanks Support |
Posted By: bjcam
Date Posted: 14 July 2010 at 9:59am
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Hi
Quote: No-one should be losing any functionality. I have Silver level and will be losing functionality on two counts from what I can see so far:
------------- B J Cam |
Posted By: mobilecadsurveying
Date Posted: 14 July 2010 at 12:31pm
Marketing>email marketing>schedule emails But that link doesn't seem to work on any screens? ------------- Measure - Survey - Draw in ONE operation Fast Accurate CAD Floor Plans. Point - Shoot - Drawn! http://mobilecadsurveying.co.uk - CAD Drawing and Surveying for Office and on Site |
Support wrote:Posted By: mobilecadsurveying
Date Posted: 14 July 2010 at 12:33pm
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One more problem I have just encountered
I tried booking a courier collection via the Book Delivery with Courier link and all was going well until I came to one of the last screens which then gave me the following message
------------- Measure - Survey - Draw in ONE operation Fast Accurate CAD Floor Plans. Point - Shoot - Drawn! http://mobilecadsurveying.co.uk - CAD Drawing and Surveying for Office and on Site |
Posted By: Support
Date Posted: 14 July 2010 at 12:36pm
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Hi,
The message in you post is from UPS. Edit the order and make the address line 2 shorter or fix any problems with it as UPS are not accepting that line. Many Thanks Support |
Posted By: genealogy_guy
Date Posted: 14 July 2010 at 2:33pm
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How long is too long? And what counts as any problem according to UPS?
As the error message appears on the RomanCart website, shouldn't RomanCart explain the error more? ------------- Regards Genealogy Guy ## My storeid is 45617 ## |
Posted By: Support
Date Posted: 14 July 2010 at 2:37pm
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Hi,
There are thousands of possible errors returned by UPS. We do plan on enhancing this aspect and making the errors messages 'friendlier'. I don't have the max length to hand, so just reduce it and try again. You can normally split the address better between lines 1 and 2. We have seen this a few times before. Many Thanks Support |
Posted By: mobilecadsurveying
Date Posted: 14 July 2010 at 4:22pm
Support Any idea about this one aswell? ------------- Measure - Survey - Draw in ONE operation Fast Accurate CAD Floor Plans. Point - Shoot - Drawn! http://mobilecadsurveying.co.uk - CAD Drawing and Surveying for Office and on Site |
Posted By: mobilecadsurveying
Date Posted: 14 July 2010 at 4:23pm
I guess its just trial and error then  ------------- Measure - Survey - Draw in ONE operation Fast Accurate CAD Floor Plans. Point - Shoot - Drawn! http://mobilecadsurveying.co.uk - CAD Drawing and Surveying for Office and on Site |
Posted By: tester1
Date Posted: 14 July 2010 at 9:54pm
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Hi support
First of all, let me say a big thank you. I know we all waited and waited but finally it's here. We've been really busy this week so I've only had time to take a cursory look but it looks great. You've addressed quite a number of things that were on my wish list. Thank you, thank you, thank you. Now ... a question about the interaction of the old and the new control panels. How long will the old one be available for? What happens to the current set-ups on the old panel? To be more specific, I took a look at one of the screencasts regarding the new despatch function. When I tested it out, I saw that the new despatch confirmation email is quite different from the old one. I'm concerned that I'm only scratching the surface here. I'll need to do some serious digging around to see what else has changed that might be affecting the "look" from the point of view of our customers. We have several carts and making changes to reconfigure each one would be a nightmare. Hope I'm not being overly panicky. |
Posted By: Silent_Explorer
Date Posted: 14 July 2010 at 11:00pm
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Hi support,
I've just had a peep at the new control panel and the additional features you've added look very good but I've run into the following problem: The 'Invoice To' and 'Deliver To' address pop-up window links on the view invoice page are not working (the pop-up window links are working OK on the delivery note view) Could you please investigate this issue Regards Nick G. ------------- http://www.amourelle.co.uk - The Garage Door Spares & Automation Specialists - open your garage door at the press of a button ! |
Posted By: ilewis04
Date Posted: 14 July 2010 at 11:30pm
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Another little problem.....
Our current level is gold, which gives us the customer order tracking facility in the old cart. With the new control panel this option is greyed out & strangely the following message is given when clicking this greyed out link "This feature is available on the 'Starter' upgrade level or above. It is not available on your current 'Gold' upgrade" Yes the starter level is supposedly the same as the current silver level & so I have to "upgrade" to a lower (cheaper) level to get back the same functionality that I am currently paying for. I think something is quite wrong here.... or have I missed something? ------------- Rechargeable batteries & more. http://www.component-shop.co.uk - Component-Shop |
Posted By: Support
Date Posted: 14 July 2010 at 11:45pm
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Hi,
To clarify an earlier post. The new control panel replaces the existing control panel on Friday. i.e. the existing control panel will not be accessible when this has taken place. The invoice to link issue is now resolved. The Order tracking/Gold issue is now resolved. Many Thanks Support |
Posted By: bjcam
Date Posted: 14 July 2010 at 11:55pm
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Hi
Order tracking was also missing from the Silver level as I mentioned before but I see it is now available again. Thanks. ------------- B J Cam |
Posted By: Silent_Explorer
Date Posted: 15 July 2010 at 12:03am
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Support,
One more problem: I have the checkbox ticked 'Make merchant email appear to be sent from the Customer' but the 'Despatched Email' is seen to have been sent from the merchants email address (in the old cart both the 'Confirmation Email' & 'Despatched Email' appeared to have come from the customer) Regards Nick G. ------------- http://www.amourelle.co.uk - The Garage Door Spares & Automation Specialists - open your garage door at the press of a button ! |
Posted By: genealogy_guy
Date Posted: 15 July 2010 at 12:21am
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Where should problems with new cp be reported - here in announcements or in cp testing forum??? ------------- Regards Genealogy Guy ## My storeid is 45617 ## |
Posted By: tester1
Date Posted: 15 July 2010 at 12:40am
Hi support I have to strongly protest here. You guys started this thread on 12th July that the new control panel would be ready on Friday 16th. Great! We all looked forward to new functionality that we had been promised for at least a year. And now you're telling us that the old control panel would nolonger be accessible when the new panel is "switched on". I'm probably not alone in assuming that the bulk of the merchants using RC are small operations like us who are extremely busy during the day and hardly have time to play around with the new control panel. It would be good if you could give us more time before the old one is switched off. Nay ... you MUST give us more time to familiarise ourselves with the new panel and make ALL the adjustments necessary. So please clarify this. I see that there is enhanced functionality on the new panel regarding despatches. With the old panel, we used to click on the despatch the box in the sales manager and either enter a tracking reference (where relevant) or leave everything blank. The tracking referece had some text set up so that the customer knew which courier was being used etc. Where nothing was entered, the customer got a standard "We thought you'd like to know that this order has now been despatched." message. In the new panel, with the new despatch feature that I've been testing, we get: "Dear John, You will be pleased to know that the following items from your order RC7836975 have been despatched. ____ Product details ____ Once again we would like to thank you for shopping with xxx" [END OF QUOTE FROM DESPATCH EMAIL] Although I'm sure some people prefer the first name approach, we sell in overseas markets such as Germany where titles are so important that people must be addressed by their title if they have provided it in the checkout details. It's going to be retail suicide for us to say in an email "Dear Dieter" when they expect to be addressed as "Dear Dr Klaus". I can't see any place where this can be changed. Can it be changed? |
Posted By: applied
Date Posted: 15 July 2010 at 7:22am
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We can't use titles or first name as what the customers enter here varies. Sometimes they only put their first initial as first name and sometimes, with Paypal Pro orders there is no title. Having no greeting (as before) gets on with the job without causing offence to anyone. Anyway easily changed if you click menu - <tools> <options> <E-Mail>. In the end it is far more configurable than previously and much better to be able to show the customer what has actually despatched if only part of the order has gone, so this is a worthwhile change. ------------- http://www.washingnet.org.uk - Laundry Bag and Net Manufacturers |
Posted By: phildelahaye
Date Posted: 15 July 2010 at 8:24am
I strongly agree with this! I've spent all the spare time I've had this week trying to get my head round the new panel but still don't feel I've got completely to grips with even the most vital basics. Also some of us will have other people that we need to train to use it as well as learning how it works ourselves. I have two part time packers - neither have been in since the new panel was available for testing. So it would be very helpful to have the old panel available as backup for at least a month in case they encounter any problems. One of my packers is providing holiday cover for me from the middle of next week. I don't feel I have adequate time to train them to use the new panel effectively before then even if I have managed to get it set up OK! I'm all for the new panel Support, but a bit more overlap time would really help to decrease our stress levels 
Phil ------------- www.littlepossums.co.uk The UK Baby Sling Specialists |
Posted By: tester1
Date Posted: 15 July 2010 at 8:36am
Thanks applied. It was very late last night when I was looking at this. I've taken a fresh look this morning and I see that the "despatch email subheader (no tracking code present)" and "despatch email footer" take care of this. I also saw that part of the problem only occurs when there is no despatch tracking number. Yes, I do like the new CP overall but I was just concerned when I couldn't easily find where to configure it. More playing around was required this morning - not so good for those wanting to quickly hit the ground running with the new CP. SUPPORT - please consider keeping the old CP going until the end of August unless there are major issues for this. You've been running the two in parallel during your months of alpha and beta testing. |
Posted By: Support
Date Posted: 15 July 2010 at 9:14am
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Hi,
Unfortunately whilst we understand your concerns, we cannot keep the old control panel active and have to make the overlap as small as possible for technical reasons. The main difference between the two control panels is the new navigation system (drop down menu) and lots of cosmetic changes. However anyone familiar with the old control panel should have no problem using the new system. For despatch - which has changed, you can use 'quick despatch' on the sales manager instead of the old 'set to despatch'. This does the same thing, however the email format is different. Also click on 'change the row colours' on the sales manager and set the row colours as you require. Many Thanks Support |
Posted By: cottagewebs
Date Posted: 15 July 2010 at 1:32pm
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Hi Support
in your new listings of hobby starter and basic, professional you don't have reseller are you not doing this and if you are can you list what it has or doesn't as I see some things are greyed out on the beta one. thanks Peter ------------- www.cottagewebs.co.uk Web Design |
Posted By: Support
Date Posted: 15 July 2010 at 1:48pm
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Hi,
Reseller is discontinued for new subscribers. Existing reseller subscribers can continue to renew at that level. It is replaced with http://www.romancart.com/sell-more/partner/affiliate_program.html Many Thanks Support |
Posted By: cottagewebs
Date Posted: 15 July 2010 at 2:28pm
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Hi
will existing resellers continue on the same commission as before or is that likely to change in future..P ------------- www.cottagewebs.co.uk Web Design |
Posted By: raineshoe
Date Posted: 15 July 2010 at 2:28pm
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Have to say that everyone was warned a new control panel was coming and also had the chance to change early and become a beta tester. If you had beta tested you would have had dual panel use (although not recommended) for a period of time. Those that have been using the new control panel love it. I've found most times support have been able to provide a solution to any problems if they are asked before jumping off the deep end.
Having said that if you don't like the changes I guess you can always vote with your feet. |
Posted By: Support
Date Posted: 15 July 2010 at 2:34pm
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Hi,
Cottagewebs - the only changes are with the upgrades. Gold is dropped appart from existing subscribers, other upgrades are renamed at renewal or initial subscription. Prices are the same, functionality is the same or greater. Many Thanks Support |
Posted By: cottagewebs
Date Posted: 15 July 2010 at 2:48pm
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Hi Support.. I see that just wanted to check existing resellers are on the same deal as before with commission paid and it continues for longer then 3 years if the customer wants to keep it going. thanks. P. ------------- www.cottagewebs.co.uk Web Design |
Posted By: Support
Date Posted: 15 July 2010 at 2:52pm
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Hi,
Yes - the reseller subscription continues as before for existing reseller subscribers. Many Thanks Support |
Posted By: Razzinitup
Date Posted: 15 July 2010 at 4:25pm
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I also have packers using different computers.
I could do without a compleate change for a couple of months. This is my bussiest time. |
Posted By: GX160Parts
Date Posted: 15 July 2010 at 7:28pm
Thanks for clarfying this. There do seem to be some useful features that are only available to the top level of subscription. For example the Global Upsell/Cross sell, and the email me when back in stock. However while very useful features it costs way too much to subscribe to the next level just for these. Surely these should be available at my curret level (platinum) as the fee being paid is already a considerable amount. I just cant justify a further increase for these features which seem fairly straight forward. Any chance these could be available on the Platinum (or whatever its now called) subscription. Regards Tim |
Posted By: Blanche0
Date Posted: 15 July 2010 at 8:45pm
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I like Tim am a Platinum subscriber who would love to be able to access the 'email me when back in stock' feature but do not think I could justify the increased subscription.
Regards ------------- Tom Blanche http://www.design-a-cushions.co.uk - www.design-a-cushions.co.uk |
Posted By: raineshoe
Date Posted: 15 July 2010 at 10:19pm
| I took the plunge and increased to get access to this facility and other things that the higher level could do and its been a very popular move with my customers. Feedback re the e-mail when out of stock has been worth the increase in subscription. It has also enabled me to see how many people are waiting for a product to come back in stock so when I order I can take this into account ie if I normally buy 5 of an item and there are 2 people waiting I buy 7. Best thing since sliced bread! |
Posted By: raineshoe
Date Posted: 15 July 2010 at 10:22pm
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By the way in terms of work having gone into all the programming for the new control panel I suspect the fees don't truely reflect the cost of time and effort that it has probably taken to achieve the result we now have.
I think everyone should give it a chance. If you signed up to beta testing overall I think you will find most people have found it a good experience. Minor niggles yes, but you won't please everyone. |
Posted By: jeanmr
Date Posted: 16 July 2010 at 9:16am
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Help - I cannot logon to my Romancatsite , my details have not changed but are not being recognised and no longer have phone number for Simon at support - can anyone help, have orders to process! ------------- Jeanmr |
Posted By: axetec
Date Posted: 16 July 2010 at 9:25am
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All appears to be working well. I've succesfully managed to edit the colours. But "Charged" orders from Google Checkout remain stubbornly white ------------- www.axetec.co.uk |
Posted By: sheriff56
Date Posted: 16 July 2010 at 9:29am
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Hi
To loggin you now appear to need all three parameters , not any two as previous, fooled us for a while !! You can change the row colours by clicking on the 'change row colour' link on the bottom of the sales manager , you will have to set up all combinations of status , e.g Completed , Completed (Sale) , Success , etc dependant on the exact phrases that come back from you payment provider. Hope this helps regards Martyn ------------- **** www.e-crafts.co.uk **** Suppliers of goods for hand made cards , general crafts and scrapbooking. |
Posted By: axetec
Date Posted: 16 July 2010 at 9:37am
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Re: Changing colours
Yep - I've done that. As I said, I managed to succesfully change the colours for other Payment Statuses/Types. Still stays white though. ------------- www.axetec.co.uk |
Posted By: softap
Date Posted: 16 July 2010 at 9:48am
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All looking good so far!
One very minor niggle - when you choose "export sales data" from the sales manager, it always used to default the 2 dates to include the last month up to today. Now it leaves the date fields empty, so several extra clicks involved to select the dates for the export. |
Posted By: Ashley
Date Posted: 16 July 2010 at 10:27am
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One Downside is that the old 'user' login used to take the user straight to the sales manager. I have many people who need to access only this. Can we have a defined 'Start' page which takes a user straight there.
Also, we used to build the storeID username and password into a URL so we could access the sales manager from just one click - is there away of achieving this? ------------- Regards, Ashley |
Posted By: sheriff56
Date Posted: 16 July 2010 at 10:32am
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Hi Ashley
I started a similar thread on this earlier today in Intergration , i agree with you , less clicks is more productive for the established Merchants , but on the downside we would not get to see all the new work RC has done on the site 
rgds Martyn ------------- **** www.e-crafts.co.uk **** Suppliers of goods for hand made cards , general crafts and scrapbooking. |
Posted By: sheriff56
Date Posted: 16 July 2010 at 10:35am
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Hi Axetec
We don't use Google checkout so difficult for me to confirm , but all i can say is that we failed to get some to work properly initially but it was down to having the status words exactly down to the phrases on the sales manager even down to spacings , capitals , brackets etc , if that does not work then Support will have to advise you. regards Martyn ------------- **** www.e-crafts.co.uk **** Suppliers of goods for hand made cards , general crafts and scrapbooking. |
Posted By: gavioli
Date Posted: 16 July 2010 at 10:36am
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I agree, I also want to have just 1 click to access the sales manager.
Now it's a real pain to have to enter all the log on info each time for each cart. I also prefered the pop up window for the despatch. Can you somehow configure this to give us a choice ? Nick |
Posted By: Ashley
Date Posted: 16 July 2010 at 10:48am
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Yes, further on this I have 7 carts and I used to have 7 named bookmarks set up which took me straight into each one. Problem is I now have to write down the store ID, so I can remember which one is which.
Something which allowed us to store the username and storeID in a favourite would be useful (I understand you may not wish us to store the password) ------------- Regards, Ashley |
Posted By: gavioli
Date Posted: 16 July 2010 at 12:43pm
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Another thing is can you make the despatch email send if you tick the "item is despatched" box. I found if you tick this & create despatch, it sets as despatched but emails are not sent. So now I have 2 things to do instead of 1 per order.
Much easier if the emails are automatically sent when ticking that box. Nick |
Posted By: gavioli
Date Posted: 16 July 2010 at 12:48pm
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Just also noticed when using <deliveryaddress> on the despatch email it's posted only in lower case. Can you edit to make sure the address is either as per entered on the orders or capitalise the 1st letter of each line ?
Minor issue, but would look nicer if not all in lower case. Nick |
Posted By: ivorm
Date Posted: 16 July 2010 at 1:11pm
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On the old system, if I wanted to send a customer an email, I'd just click on the 'Customer' field and it would open Outlook for me. This was extremely useful but doesn't work anymore on the new system.
Is there a quick way of being able to email a customer on the new system ? Ivor |
Posted By: tester1
Date Posted: 16 July 2010 at 1:18pm
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Although my reply doesn't belong in this section, I'm posting it here because I think it's the most relevant place.
I had some scares when I saw the new despatch function and spent hours (a couple of mornings till 3am actually) trying to find a workaround for the way we used to use the old despatch function. It's been sorted and I'm ***not*** so happy about missing instructions for a very useful <otherinformation> tag which solved all our problems. That said, what I'd like to say VERY LOUDLY is a great big thank you to Roman Cart. You guys have always been excellent at providing us with quick support. The new CP with the new functionality has admittedly taken a long time in coming but it has been worth the wait. I don't think people should underestimate the value of the marketing features. In this current economy, marketing is an area we should all be concentrating on. The cost difference between Platinum and Marketeer (now Basic and Professional) is £150 - which equates to £12.50 a month. Come on people. Is an extra £12.50 a month going to make or break your business? We operate 3 carts and are on platinum. We're still a fairly new business so are still very much struggling financially. Yet, I believe that the extra "cost" of those marketing features, the £450 hit each year, is going to in fact turn out to be a profit for us. We'll be upgrading as soon as I get to better grips with the new CP features. And we're not even on an affiliate programme or am I getting any kick backs from RC for writing this post! |
Posted By: gavioli
Date Posted: 16 July 2010 at 1:41pm
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I've too had to play around with the new despatch email sytstem & am afraid to say it's not as easy as the old.
Yes it's good to be able to part despatch (although something we never do) but before it was so simple. click on the icon, a pop up window, enter the info, save & close. Then at the end of the day click all & set to despatch. Now I have to click on despatch, enter the extra info (cause it won't now all fit in the tracking number box), click on all, or what is being despatched, enter a tracking number, create despatch, then send email, then have to click back.... Much more clicking & worked out it will take me at least twice as long to despatch each item than it did ! During the busy times that's gonna add quite a lot of time during a day. I hope I'm not the only one & so please support make the email send when you tick the 'item is despatched box' & let it be a pop up again :) Nick |
Posted By: mobilecadsurveying
Date Posted: 16 July 2010 at 2:17pm
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No problems here, its a great improvement, apart from a few niggles and glitches on links etc not working which I assume are being worked on, is there a reason why the Title field in the Delivery part of the Edit this Order eg when you want to edit an invoice has never worked?
A customer today wanted me to change that field from a Mr to a Mrs and it can be done on the invoice section, but not on the delivery part. I am pretty sure this was a problem also on the old cart though. ------------- Measure - Survey - Draw in ONE operation Fast Accurate CAD Floor Plans. Point - Shoot - Drawn! http://mobilecadsurveying.co.uk - CAD Drawing and Surveying for Office and on Site |
Posted By: Silent_Explorer
Date Posted: 16 July 2010 at 2:36pm
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mobilecadsurveying,
I had a customer call me yesterday requesting that I ammend the title from Mr to Mrs but I couldn't do it Hopefully Support can make this field editable to solve this problem I also sometimes need to be able edit the 'addition information' field to remove customers daft comments. Suppoert could you please fix these prblems Regards Nick G. ------------- http://www.amourelle.co.uk - The Garage Door Spares & Automation Specialists - open your garage door at the press of a button ! |
Posted By: Silent_Explorer
Date Posted: 16 July 2010 at 2:45pm
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gavioli
Please see my separate post regarding this despatch email lower case issue: http://forums.romancart.com/forum_posts.asp?TID=11054 - http://forums.romancart.com/forum_posts.asp?TID=11054 Hopefully Support will look into this problem Regards Nick G. ------------- http://www.amourelle.co.uk - The Garage Door Spares & Automation Specialists - open your garage door at the press of a button ! |
Posted By: Rachel2012
Date Posted: 16 July 2010 at 2:47pm
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Hi Support,
I am a Platinum user and currently facing 2 issues, which used to work in the previous version: 1. Issued resolved. 2.When I selected one of the sales and try to change its delivery status by choosing 'Quick Despatch (No Email)', the delivery status remained the same. I have to temporally resolve this by creating a new delivery status. But this needs to be resolved as the drop-down list looks quite mess. 3. Used to create different users and now this function is blanked out. It says 'You are not able to access the 'View Profile' feature because it has not been permitted with your login.' However, I am using my administrator login. My store id is 20342. Pls could you look into the above issues asap Thanks a lot Rachel |
Posted By: Support
Date Posted: 16 July 2010 at 2:57pm
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Hi,
1. The 'Cross-Sell and Up-Sell' option on the menu is new functionality for the Professional upgrade. You can still do up-sell and cross-sell as oer the previous control panel in the same way on the product properties. 2. We will look into the quick despatch issue. 3. You must now login with the username and password which RomanCart provided you with when you signed up to administer users. The username is your registered email address, you can use the 'lost password' link on the login page to have your password emailed to you. Many Thanks Support |
Posted By: mobilecadsurveying
Date Posted: 16 July 2010 at 4:03pm
I agree Nick that would be a nice feature too. Chris ------------- Measure - Survey - Draw in ONE operation Fast Accurate CAD Floor Plans. Point - Shoot - Drawn! http://mobilecadsurveying.co.uk - CAD Drawing and Surveying for Office and on Site |
Posted By: gavioli
Date Posted: 19 July 2010 at 11:43am
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Hello,
Can I ask if anyone else is disapointed with the new despatch system ? I'm finding it much more complicated than the original version & would urge support to bring back the simple pop up window feature & initiate a one click system to set to despatched & send emails as before. It's taking me at least twice as long now to set orders to despatched & send emails. Of course I understand if I'm the only one who doesn't particulalry like that part of the new system, but am interested to hear from anyone else who would like that changed back or simpified ? Nick |
Posted By: rscass
Date Posted: 19 July 2010 at 11:50am
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Hi Nick,
I don't like it at all. The old system was easier to use. Most retailers just need to print an invoice, and mark as despatched. For my own use, the sales manager is bloated and unneccessarily complex - BUT - it's not just ME who rents the cart! Either, there are people out there who need these features, or, they've been added because other carts have them. I had the opportunity to use the cart in beta, but took one look at it and decided to put my head in the sand. I'm sure I'll get used to it! Richard. |
Posted By: Dave P
Date Posted: 19 July 2010 at 12:18pm
We just put a tick in the box at the right hand side and select quick dispatch from the drop down options, doesn't take any longer than before so we're happy. The added functionality of partial dispatch could be very useful, although we rarely do partial dispatches. We'd like the sequence of the drop down list changed and we'd like the dispatched email to be a copy of the confirmation email but overall, we're happy and think it's better than the original system. ------------- Regards, Dave P. http://www.honeypotgifts.co.uk - Gifts for all at HoneyPotGifts |
Posted By: Blanche0
Date Posted: 19 July 2010 at 12:20pm
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Hi Nick
Does the 'Quick Despatch' option on the new control panel not give the same result as the old control panel? This is what I use unless orders are being part despatched. Regards Tom ------------- Tom Blanche http://www.design-a-cushions.co.uk - www.design-a-cushions.co.uk |
Posted By: gavioli
Date Posted: 19 July 2010 at 1:03pm
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Hi guys,
thanks for your thoughts. The quick despatch is not quick when you need to enter tracking numbers. Fine if you want to just quickly send an email, but then for trackable items (which we only ever send) you have not saved the details used to send. Before you could despatch a trackable item in 3 steps: 1. click the despatch icon to open pop up 2. enter the information you want (tracking number etc) 3. click despatch & send email, close window. Job done ! You could also easily edit tracking numbers if you entered them wrongly, re-save & re-send emails Now you have to : 1. click the despatch icon to open in current window 2. click all to enter the number of items your sending ( I never send part orders so not useful for me & if you don't remember to click that, then the next lot of infomation is discarded & you'll have to start again !) 3. enter your tracking details & info & click if despatched or not. (I do not understand why the email cannot be sent if you tick "order is despatched", but it does not) 4. click create despatch & wait a few seconds 5. click "send email" to send the despatch email or click back to go to main screen 6. tick the box if you haven't sent email above & set to despatched all ready, click to proceed. It's just far too complex when before the despatch was so easy. You cannot edit that previous despatch information, so if you did accidentally enter a wrong number you then have to create a whole new despatch. I also agree the drop down menu needs to be re-figured. No disrepect RC, but I don't want "book with courier" as the no.1 option. This should have remaind "set to despatch" your comments please support - can you change this.......pretty please ! Ideally have an option to use the simpler previous configuration, or the new complex system if you want it. Nick |
Posted By: Silent_Explorer
Date Posted: 19 July 2010 at 1:05pm
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Hi,
I'm very impressed with the new despatch system, the new features now enable me to provide my customers with very clear precise despatch details on the confirmation email in a way that was not posible with the old control panel. Well done support, I for one really apreciate your hard work. Regards Nick G. A very pleased RomanCart customer See an example of one of our new despatch emails below: ------------------------------------------------------------------------ Despatch confirmation email for order RC7874874 Your goods have been despatched to the following address: Mr Fred Smith 6 Church Street Anytown Anywhere PL12 3AP UNITED KINGDOM Package Description: White padded mailing envelope size C/0 (22cm x 17cm) Despatch Method: Royal Mail Special Delivery packet http://www.royalmail.com/portal/rm/track?trackNumber=SH976401224GB - click here to track Your goods should arrive by 1pm on Tuesday Tracking Reference: Royal Mail SH976401224GB Please Note: A signature will be required on delivery. If you are not available when the delivery driver/postman calls, a 'while you were out' notice will be left requesting you to contact your local delivery office to arrange re-delivery or to collect the item personally. http://www.amourelle.co.uk/track_order.htm#signature - more details Goods despatched: 1 x Locking T handle with two keys - 35mm spigots - black (our ref: HEN0130) 1 x Pair Henderson retractable door roller spindles (our ref: HEN0195) 1 x Pair Henderson roller spindle mounting brackets (our ref: HEN0071) ------------------------------------------------------------------------ ------------- http://www.amourelle.co.uk - The Garage Door Spares & Automation Specialists - open your garage door at the press of a button ! |
Posted By: gavioli
Date Posted: 19 July 2010 at 2:07pm
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Hi Nick G,
But, you could do all that with the old system.......other than part despatching. The email is different on layout, but our despatch emails always gave as much information as yours shows above on the old simpler system. My gripe is it just takes too much clicking back & forth to make a quick despatch & email. The old system was quicker. Nick |
Posted By: Matt
Date Posted: 19 July 2010 at 2:22pm
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Hi..
Does any one else find that it is slow to load up from log in ? and also what is everyone doing to figure out what orders are looked at and what hasn't been as the page doesn't show any history (the old one used to change the link colour and stay that way for as long as your history was held.) With the new one the history is gone every time you are logged out....or am I missing something ? Regards Matt... |
Posted By: Support
Date Posted: 19 July 2010 at 2:34pm
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Hi Matt,
What is your storeid? Many Thanks Support |
Posted By: Matt
Date Posted: 19 July 2010 at 2:43pm
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Hi. That would be 11843
Matt |
Posted By: citycash
Date Posted: 19 July 2010 at 9:14pm
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The problem is, Romancart is designed by programmers NOT retailers. Web designers ARE NOT as objective as the people that use the website which the design.
How often do you come across a Flashy Over complicated Websites, usually operated by large companies that have spent fortunes on their website,probably designed by over qualified techies, only to find the that it’s impossible to find what you were looking for and end up going elsewhere, whilst the guy that designed it thinks that it’s the best thing since sliced bread. Perhaps this is what the problem is with Romancart. When I first signed up in February 2007 you could speak to Simon on the phone, now they don’t even supply a phone number and mostly don’t respond to support emails, I think that their technical abilities may have run away with them and should remember what it says on the homepage “RomanCart turns any website into an online store in less than 5 minutes. Simply paste 'Add to Basket' buttons into your webpage like This or This” WE ARE NOT CODERS or PROGRAMMERS, most of us users have no knowledge of HTML let alone ajax, python or PHP. http://www.ccr-retail.com - http://www.ccr-retail.com ------------- You’ve got to be in it to win it http://www.ccr-retail.com/ - CCR Retail Equipment |
Posted By: Support
Date Posted: 19 July 2010 at 9:40pm
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Hi Citycash,
Every change we have made to the cart is at the request of large numbers of merchants. (Even the redesigned website!) Our phone numbers are actually on every page of our website. And we now have multiple phone lines and a team of people responding to emails (which is still expanding). You don't need to know any html to use RomanCart. If you do, then you can do lots of customization, however you don't need to. There is now even a wizard for new users that sets up your logo and the basic settings, so you can start selling straight away. When anything changes it is always difficult when you have been used to using it a certain way, however the changes and extra features we have made with the control panel will help you sell more products if you use them. There are now loads more screencasts explaining just about everything so it's easier to see what the cart can do. Many Thanks Support |
Posted By: citycash
Date Posted: 19 July 2010 at 9:50pm
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I still beleive that you have designed your shopping cart, not ours!!
Nite, Nite ------------- You’ve got to be in it to win it http://www.ccr-retail.com/ - CCR Retail Equipment |
Posted By: raineshoe
Date Posted: 20 July 2010 at 7:47am
Sorry have to disagree with you. I find it does everything I require and more, and think considering the hard work put in behind the scenes its good value for money. The html is easy to put into a web page if you want to,and more or less self explanatory even if you know very little. Support are pretty good at responding to queries, although yes agreed sometimes do need a prod, but overall do assist and in one case where they told me it was something on my web page that was the problem and I came back and told them it wasn't they did listen and alter their html accordingly. More than most companies do. I am sure users can be an absolute pain sometimes, me included. If you find that difficult maybe you should be looking at a ready made template where you just add the items and go. There is something for everyone out there.
|
Posted By: gavioli
Date Posted: 20 July 2010 at 9:25am
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Well, I'm still waiting for a reply from support regarding my questions on the despatch.
They don't seem to want to reply :( I also want to be able to edit the text at the bottom of the email "Once again we would like to thank you for shopping with................" but cannot find that on the change text page. I have to say since RC have obviously become succesful they either don't respond to support emails or very slow. Maybe i'm asking non important questions.......... A bit dissapointed recently, Nick |
Posted By: tester1
Date Posted: 20 July 2010 at 9:37am
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gavioli/Nick,
Customisation of the text area for the new despatch is under tools > options > email. Have a play around with this. There is a lot you can do but it took me a while to find it/see it because I was so used to the old system of changing the text via "translation". |
Posted By: phildelahaye
Date Posted: 20 July 2010 at 9:40am
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to change the bit you mention I think you just need to type your own text into the field that says 'footer for despatched email'
go through tools> options> email it took me ages to get mine set up right but I got there in the end. Support if you're reading a quick link to send a test despatched email from the email set up page would be massively useful! ------------- www.littlepossums.co.uk The UK Baby Sling Specialists |
Posted By: rscass
Date Posted: 20 July 2010 at 9:44am
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Hi Nick,
Considering the amount of changes and the number of stores, they're probably a bit busy! I've always had courteous replies - not necessarily instant ones - and often forum members get in first with the solution. I generally post on here if I'm stuck. Richard. |
Posted By: ivorm
Date Posted: 20 July 2010 at 10:08am
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I want my functionality back !!
Support posted this message on 14th July : "No-one should be losing any functionality" Well, I have - and I'd like it back please. On the old system, I could send an email to a customer simply by clicking on the customer's name. This opened up Outlook with the address field pre-filled with the customer's email addy. I made use of this feature A LOT. This no longer works on the new system - unless you upgrade, and even then there are more clicks involved. Not being able to do this has increased my workload significantly. I've asked on another thread when the email feature will be restored but haven't had a reply. SUPPORT - please can you let me know how and when you will stick to your promise of "No-one should be losing any functionality" and restore this functionality as quickly as possible. I'm very sorry if this sounds aggresive and I appreciate the hard work that goes into RomanCart. But it's extremely frustrating to have a new system foisted on you when you were perfectly happy with the old one and find that you now have actually have got less than you had before. Ivor |
Posted By: IanKing
Date Posted: 20 July 2010 at 11:29am
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Has anyone else noticed that the "tracking code" field on the order dispatch screen is now character limited, or at least the limit has been reduced?
I use this field to post a tracking URL from City-Link because their client-facing website does not allow you to simply post the tracking reference to it. It might be possible for more experienced web developers, but not me. Now the tracking url is cut in half when it appears on the despatch email. Any suggestions? Other than this, I'm very happy with all the new features, thanks. Ian |
Posted By: gavioli
Date Posted: 20 July 2010 at 1:16pm
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Hi Ian,
Yes, it's a real pain ! We also used to just paste a whole line of tracking info (eg Royal Mail Tracked, Scan Required Upon Delivery, Delivery Usually 2 - 3 days, FD165255641GB ) But now it doesn't fit. The only way round it is to re-configure your email & use the separate boxes to put it in (tracking code, type etc.) The best way I've gotten aorund it (although I wish we didn't have to) is totally re-configure our emails & only paste the info in the "other info" box. You can re-set your header code etc to send information when no tracking info is entered, so only use the other info box. I haven't had much of a response from support on the new despatch situ, so I guess they have no plans to revert it back or give us the choice. We'll just have to grin & bear it :( Nick |
Posted By: raineshoe
Date Posted: 20 July 2010 at 2:45pm
There is another post re this elsewhere on the forum where I have posted how to do it. Its either in integration or administration started by Peter. Its fairly easy to do if you go to Tools/Options/E-mail and go to the bottom of the page. The boxes are there where you need to enter text to be added to despatch e-mails. If you find my post you will find an example of it. There is also a post re this on the "new product manager forum" that was set up for beta testing. |
Posted By: raineshoe
Date Posted: 20 July 2010 at 2:48pm
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You can put additional information in as other information at the bottom. I put all that there ie royal mail, UPS or whatever and just put the tracking ID in the tracking box. You could put Scan required on delivery in this box if you wanted.
If not, why not ask support if the box characters can be extended I'm sure they will if they can although might be new technical reasons why not. |
Posted By: GX160Parts
Date Posted: 21 July 2010 at 9:33am
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I am pleased with the new dispatch system on the sales manager. One suggestion however to speed things up. Can the "Despatch Type" be a pull down menu based on the postage types set up in the cart. It would save time having to type "Royal Mail Special Delivery" etc everytime.
Tim |
Posted By: Silent_Explorer
Date Posted: 21 July 2010 at 9:39am
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Tim,
If you use FireFox, any previous phrases you've entered into these fields will automatically appear as a list in the window for next time (any you don't require again in the future can removed with the delete key) I hope this is of help Regards Nick G. ------------- http://www.amourelle.co.uk - The Garage Door Spares & Automation Specialists - open your garage door at the press of a button ! |
Posted By: Support
Date Posted: 21 July 2010 at 9:52am
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Hi,
Ivorm: There is now a link next to the customer name on the sales manager which creates a new email as before. Many Thanks Support |
Posted By: Support
Date Posted: 21 July 2010 at 9:57am
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Hi,
GX160parts: Maybe we should default it to the shipping method name of the order which you could type over? Many Thanks Support |
Posted By: cliff smith
Date Posted: 21 July 2010 at 10:14am
| Thanks very much support for giving us back the email link. A matching link to do a quick despatch/send email and I'd be as happy as a pig in sh##! Having had time to work it all out there are many improvements. Just need more time to make use of them. Thanks for all your hard work! Cliff 28908 |
Posted By: ivorm
Date Posted: 21 July 2010 at 10:33am
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Hi Support,
--- Ivorm: There is now a link next to the customer name on the sales manager which creates a new email as before. ----- That's brilliant ! Thank you very much for your quick response - it's much appreciated. Ivor |
Posted By: Support
Date Posted: 21 July 2010 at 10:57am
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Hi,
Cliff: Not sure if it is what you mean but there is a 'quick despatch' item in the drop down you can use to quickly despatch an order. This morning we have also added a 'send email' checkbox to the despatch screen. Many Thanks Support |
Posted By: BGPayne Crafts
Date Posted: 21 July 2010 at 10:58am
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Thank you for the recent changes you guys have made to the Roman Cart system. I have yet to invest the time integrating them into my website but on first impressions it looks like they will address almost all of the restrictions I have found when using Roman Cart.
There is however one huge problem, I have around 32,000 products. I’d be quite happy to upgrade from a Basic to Professional subscription however this would only allow up to 10,000 products. Is there any way round this? I’d hate to spend my precious time sourcing and integrating a new shopping basket system as I’ve been so happy with Roman Cart for several years. I'd be really grateful for a speedy response as I am reluctant to risk wasting my time taking advantage of the new features only to have to change shopping basket provider. StoreId is 19435 |
Posted By: gavioli
Date Posted: 21 July 2010 at 11:38am
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Hi,
Just a quick thank you to support for adding that email now box on the despatch - it's a great help ! I know you said you cannot make the login jump straight to the sales manager, but if this does become a possibility I think it would be better for those (like me) who don't want to access all the other control panel features when processing orders. I suggest if anyone else would like this, please ask Support, maybe they can configure it for the future if enough users want it ????....... Nick |
Posted By: tester1
Date Posted: 21 July 2010 at 11:47am
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I'd second gavioli's request. I'm sure others would too.
When you have an external fulfilment warehouse despatching orders, going straight to the sales manager (a feature they are used to) is soooo much easier for training new staff. You've got no idea what kind of monkeys that work in these places. As the saying goes, you pay peanuts ... |
Posted By: emalrola
Date Posted: 21 July 2010 at 5:54pm
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Need link straight to sales manager on login
Saturday staff who despatch sales really don't need to(and shouldn't) see monthly sales figures and predicted sales volumes. Please, please can we have some way of bypassing this screen? |
Posted By: GX160Parts
Date Posted: 21 July 2010 at 6:40pm
Support, yes i think this would be an excellent idea and will save a lot of time. Hope you can implement this soon. I think the new control panel and features are excllent. My only grip is i would lik ethe "email me when back in stock" feature on the Platinum (Basic) level as its the only additional feature i would use. Not sure its worth the upgrade fee though for this alone. As a small trader who has another full time job i would love to have the time to use the other features and can see the benefit of these. But at the minute with my day job i dont have the time to devote to the features of the Professional cart to make the upgrade worth while. Thanks again however as i find the new control panel much easier to use. Tim |
Posted By: raineshoe
Date Posted: 21 July 2010 at 7:52pm
| I know that feeling, been there too, but gave up my job to do what I do full time and its paid off as the sales have shot through the roof, and I have the e-mail me when out of stock option and its fantastic. Best ever. Really been a boon with the customers. Its the thing I use most on the new cart options and brings me into line with some of the big boys in other areas, but certainly a cut above my other competitors. Have to say though I am starting to use the other features available too, but only very gradually. |