PayPal Website Payments Pro [PayFlow Migration]
Printed From: RomanCart.com Forum
Category: RomanCart
Forum Name: Announcements
Forum Description: Important RomanCart News
URL: http://forums.romancart.com/forum_posts.asp?TID=11634
Printed Date: 27 March 2026 at 4:38am
Topic: PayPal Website Payments Pro [PayFlow Migration]
Posted By: Support James
Subject: PayPal Website Payments Pro [PayFlow Migration]
Date Posted: 18 February 2011 at 4:22pm
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If you are using Website Payments Pro with RomanCart, you may have received an email from PayPal regarding the Payflow Application Migration.
Please be aware you will not have to reconfigure any settings in RomanCart and once the data centre move has been completed then PayPal payments will continue as usual. However if you are using Website Payments Pro, your customers may not be able to purchase items using this payment method while the data centre move is taken place. The time when this will be occurring will be detailed in the email from PayPal. Kind Regards RomanCart Support |
Replies:
Posted By: Blanche0
Date Posted: 18 February 2011 at 6:43pm
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Thank you for the reassurance - I was a little concerned. ------------- Tom Blanche http://www.design-a-cushions.co.uk - www.design-a-cushions.co.uk |
Posted By: Blanche0
Date Posted: 03 March 2011 at 10:06pm
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Hi Support I have had two failed payments today via Paypal Pro (the only successful payments were Paypal instant payments) are there any problems with the integration? ------------- Tom Blanche http://www.design-a-cushions.co.uk - www.design-a-cushions.co.uk |
Posted By: Support
Date Posted: 04 March 2011 at 10:02am
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Hi, No problems at our end. This has not been changed or modified for quite a while. Maybe give PayPal a call who will be able to advise although their systus page is not showing any problems right now. See https://www.x.com/community/ppx/system_status/mts_updates Many Thanks Support |
Posted By: JulieBarlow
Date Posted: 10 March 2011 at 10:06pm
| I have had every card payment since 9th March declined. I have tried to order from my site myself using my own cards and they too come back as declined even though I know there is no problems with them. I understand they started the migration on the 9th so that is probably what is causing the problem, how do I get my payments up and running again as I cannot afford to lose every customer from now until 18th March! |
Posted By: rscass
Date Posted: 10 March 2011 at 10:47pm
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Hi Julie, Have you made any changes recently? I too am using website payments pro with no problems at all. I'd advise emailing support directly for a quicker solution. Richard. |
Posted By: ponyandcarriage
Date Posted: 10 March 2011 at 10:53pm
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Hi Julie I would echo Richards’s comments – no problems for us PayPal Pro Just as a matter of interest are you using the 3D secure Function? Martin |
Posted By: rscass
Date Posted: 10 March 2011 at 11:08pm
| Martin, if it helps you, I have been using 3DS since it was launched. |
Posted By: ponyandcarriage
Date Posted: 10 March 2011 at 11:30pm
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Hi Richard That’s interesting we haven’t although we did set it up with in RC when the function first became available and test it – but have left it unchecked with in RC. I can say that we don’t get any not completed purchases - just lucky so far or is it because people don’t have to go through the extra 3D hoops I just don’t know . What’s you experience? Of 3D Martin |
Posted By: JulieBarlow
Date Posted: 11 March 2011 at 7:45am
| I am using website payments pro payflow and we have the 3d secure running. Everything has been fine until 9th march. Last order went through on the morning of the 9th but since then every transaction has been declined. I thought that was odd so tried ordering something myself to see what the problem was and no matter what card I use it comes back as declined. Seems a bit too much of a coincidence that they started this migration on the afternoon of the 9th and that's when I started getting problems. I've emailed papal to see if they can figure out what the problem is so if I don't hear back from them i'll try calling today, i'll email Romania support today too and see if they can help |
Posted By: JulieBarlow
Date Posted: 11 March 2011 at 7:48am
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Oops using phone to reply! That should be paypal and romancart not papal and Romania lol |
Posted By: applied
Date Posted: 11 March 2011 at 10:21am
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We too have a lot of declined using Paypal Pro, but when the customer calls and we put it through the Paypal virtual terminal they go through fine. Can someoneone remind me which card(s) will not be accepted if we turn 3d secure off. ------------- http://www.washingnet.org.uk - Laundry Bag and Net Manufacturers |
Posted By: ponyandcarriage
Date Posted: 11 March 2011 at 11:13am
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As far as I am aware only Maestro won’t work, I had a lengthy talk with PayPal Pro merchant support and RC about pros and cons and decided not to use 3DS,although it is all set up and ready to tick the RC box if necessary, but this was probably back in September – October 2009 so things might of changed . It was our opinion at the time that most people have an alternative card to their Maestro card and that using PayPal Pro we were still covered with not using 3DS as still I believe is not mandatory. Martin |
Posted By: Silent_Explorer
Date Posted: 11 March 2011 at 11:15am
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Hi, I've had 3D secure enabled since it was first introduced and I've lost numerous sales due to customers not being able to remember their SecureCode password but I've stuck with it as I was informed that you won't be able to accept debit cards unless you enrol for 3D secure. After reading this forum post I disabled 3D secure in my PayPal Website Payments Pro integration settings yesterday evening and I've just done a test transaction using my Visa Debit card and it worked perfectly and I've had no failed transactions so far today! I'll leave 3D secure disabled and see what happens, I'm hoping my failed transaction rate will drop significantly Regards Nick G. ------------- http://www.amourelle.co.uk - The Garage Door Spares & Automation Specialists - open your garage door at the press of a button ! |
Posted By: applied
Date Posted: 11 March 2011 at 11:25am
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I am coming to the same conclusion - we have a lot of failures where the customer claims they do know their password and we have problems with Maestro anyway so it appears to give no benefit to the merchant. One of the faults we have found with Maestro is the issue number is a single digit on most cards, but it only works if you put two digits in (ie 01 not 1). This way at least we can take virtual terminal transactions for Maestro. ------------- http://www.washingnet.org.uk - Laundry Bag and Net Manufacturers |
Posted By: rscass
Date Posted: 11 March 2011 at 11:45am
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My experience is that there is a very high awareness of 3DS in the UK. Prior to enabling 3DS I was repeatedly targeted by fraudsters and ended up checking the electoral register and/or phoning any customer who was trying to spend more than £90.00. I have had just two attempted frauds since I implemented 3DS and since each one had about 12 goes at getting one of a multitude of cards to work, they were really easy to spot. The major retailers have implemented it on their websites - I'm not sure I want customers who either don't know their password or are unable to enrol. I did think however that there wouldn't be a choice by now. |
Posted By: ponyandcarriage
Date Posted: 11 March 2011 at 11:45am
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Hi Nick I defiantly think the problem lies in people forgetting their SecureCode password, if they do fail the two or three attempts allowed, they then have to remember the email address they used originally to reset the SecureCode password, which in its self is a night mare for many as they have changed BB provider email address etc. My mother has gone through this exact process of hoops when I was with her back along and she decided sod it I will sort it out another day [a lost sale for someone] Not a problem for those that give their cards a regular pasting online and are ofay with internet and email, but I feel a very large proportion of the more aged population (with disposable capital)are only just getting to grips with the internet – email – and online buying Martin |
Posted By: applied
Date Posted: 11 March 2011 at 11:50am
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Having now disabled 3d secure, the RC payment page still asks for the Start date and issue number for Maestro cards - how can these unnecessary (and confusing fields) be removed when it won't accept Maestro without 3d secure anyway? ------------- http://www.washingnet.org.uk - Laundry Bag and Net Manufacturers |
Posted By: Silent_Explorer
Date Posted: 11 March 2011 at 12:04pm
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Martin, I agree with you on this, I take a large volume of orderers from elderly 'first-time' buyers to which the 3D Secure page can cause them to give up and abandon the purchase. It's essential the we strive to make our checkout process quick and simple, not add lots of hoops for our customers to jump through! In any case I see the 3D secure system as little of no benefit beacuse if a faudster want's to complete a dodgy card transaction without entering a 3d Secure code he could simply use the 'Checkout With PayPal' method and choose to pay by card whereby the PayPal checkout doesn't ask for the 3D Secure password! Regards Nick G. ------------- http://www.amourelle.co.uk - The Garage Door Spares & Automation Specialists - open your garage door at the press of a button ! |
Posted By: rscass
Date Posted: 11 March 2011 at 12:10pm
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I suppose it depends upon your customer profile. Most of mine are women aged 25-40. The products I sell are essentials which will not be bought on a whim - so I guess my customers are highly motivated to complete the transaction. |
Posted By: ponyandcarriage
Date Posted: 11 March 2011 at 12:34pm
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Hi rscass Yes you make a very good point and I would urge those reading theses posts to take into account as you suggest their customer profile - age group – products they sell etc along with everything else before making decisions. Nick I agree a determined fraudster will do just as you mention and this is perhaps why at the moment anyway PayPal and 3DS is not mandatory. As with many threads on the RC form I will be keeping an eye on others experiences and re-evaluate if need be Martin 
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Posted By: Silent_Explorer
Date Posted: 18 March 2011 at 1:57pm
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I've suddently had six failed PayPal Website Payments Pro transaction within the past half hour, I've attempted a test transaction myself and you get the follwing error message after entering the card detials 'An error has occurred processing your payment. Please use an alternate payment method.' RC shows this: 'Error: Click Here' RESULT 106 RESPMSG Host not available Help!! Nick G. ------------- http://www.amourelle.co.uk - The Garage Door Spares & Automation Specialists - open your garage door at the press of a button ! |
Posted By: spattzzz
Date Posted: 18 March 2011 at 2:21pm
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ditto in the last Hr: 'An error has occurred processing your payment. Please use an alternate payment method.' RC shows this: 'Error: Click Here' RESULT 106 RESPMSG Host not available 10+ times and counting. |
Posted By: spattzzz
Date Posted: 18 March 2011 at 3:23pm
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issue is getting resolved according to paypal...phew As of Mar 18, 7:20 AM PDT (Mar 18, 2:20 PM GMT) the rollback activities are still in progress. Currently merchants using Paymentech Salem processor and Website Payments Pro Payflow Edition merchants are unable to process payments and will receive result code 106 ("Host not unavailable"). ---------------------------------------------------------------------------------------------------------------------------------- **Please note the following update to this announcement** As of Mar 18, 6:24 AM PDT (Mar 18, 1:24 PM GMT), we are in the process of rolling back this migration activity. We will provide an update in the next one hour. At this time, merchants can only process Non-Reference Authorization and Sale transactions. ---------------------------------------------------------------------------------------------------------------------------------- **Please note the following update to this announcement** As of Mar 18, 4:45 AM PDT (Mar 18, 11:45 AM GMT), the migration activities have been paused due to a system issue. At this time, items 6,7,8,9 listed below went back into effect. |
Posted By: Silent_Explorer
Date Posted: 03 June 2011 at 11:05am
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Support, I have de-selected the 'Tick this box to make 3dSecure Active:' box in my PayPal Website Payments Pro integration as we suffered far to many transaction failures due to cart abandonment with the 3dSecure turned on, as a result we are unable to accept Maestro cards via this mayment method (but we can cope with this as the 'Checkout with PayPal' method will still accept Maestro cards without 3dSecure) Regretfully the following information on the 'Enter your Payment Card Details' screen gives customers the impression that we can accept Maestro cards Start Date (Maestro only) Issue Number (Maestro only) How can these unnecessary (and confusing fields) be removed when the bank won't accept Maestro without 3d secure enabled? If the fields cannot be removed, could the wording be changed to the following: Start Date (required by some debit cards only) Issue Number (required by some debit cards only) Thanks in advance Nick G. ------------- http://www.amourelle.co.uk - The Garage Door Spares & Automation Specialists - open your garage door at the press of a button ! |