Print Page | Close Window

Offers - Improvements

Printed From: RomanCart.com Forum
Category: RomanCart
Forum Name: Suggestions and Improvements
Forum Description: If you think RomanCart needs to do something extra say it here!
URL: http://forums.romancart.com/forum_posts.asp?TID=11883
Printed Date: 02 October 2023 at 5:19am


Topic: Offers - Improvements
Posted By: Red
Subject: Offers - Improvements
Date Posted: 21 June 2011 at 6:40pm
Support - Re Offers Function, we do not feel this is set up correctly. The Offers function could do with a tick box or something that allows the customer the choice of adding the offer to their basket. As it is at the moment the Offer is just added to the customers basket without them knowing. An offer in our view is something that the customer should be able to choose to accept or decline not just be added to their purchase selections and expect them to pay for without them having selected it in the first place.
Red



Replies:
Posted By: Amber
Date Posted: 21 June 2011 at 6:52pm
Red,
I know I've already answered you in another category, I'm just posting here for the benefit of other members.

This can already be done by using the 'accessories' code,
For Example:

<form action=http://www.romancart.com/cart.asp method=post>
<input type=hidden name=itemname value='Dog Lead'>
<input type=hidden name=dependentmaster value=yes>
<input type=hidden name=price value=9.99>
<input type=hidden name=storeid value=10000>
<input type=hidden name=quantity value=1>
Dog Lead 9.99<br><br>
<input type=hidden name=X1itemname value='Collar (Half Price)'>
<input type=hidden name=X1price value=2.50>
<input type=hidden name=X1storeid value=10000>
<input type=hidden name=X1quantity value=1>
Special Offer!<br>
Add the collar for half normal price! (2.50)<input type=checkbox name=X1include><br><br>
<input type=submit value='Add to Basket'>
</form>

-------------
Regards,

Graham

http://www.ambersupplies.co.uk - Amber Chiropody Supplies


Posted By: raineshoe
Date Posted: 21 June 2011 at 7:03pm
I agree, it looks like we are forcing the customer to take the offer. It would be better organised if it could be made an optional add to basket when you are purchasing the item.

Like what Graham as done, but would be great if it could be done with least hassle.


Posted By: Red
Date Posted: 21 June 2011 at 7:07pm
Hi Graham.
My point to Support re the Offers Function is that it should not just put an extra item directly onto the customers basket without them first selecting to do so, this looks like they are being forced into buying an extra product that they did not select and which they may not want (even if it is at a reduced price) and I am sure would make a lot of customers just abandon the cart.
The Offers function is one of the upgrade selling points for the top level of cart so should in my view be usable.
The reason for wanting to use the function is that you can set up a time span for the offer, the set up is quick and you can link product codes to each other for the offers without having to do a lot of work on codes. It also has an edit and delete button for the offer so would be much quicker to use and a lot less fuss if it was not for the fact that it does not give the customer the choice first.
Red


Posted By: Amber
Date Posted: 21 June 2011 at 7:31pm
Hi Red,
I can see your point; you'd like to see it incorporated within the 'offers' facility, whereas I was offering a workaround.
We'll have to see if Support will implement this, but in the meantime the code above should tide you over, it does what you want it to do in essence.



-------------
Regards,

Graham

http://www.ambersupplies.co.uk - Amber Chiropody Supplies


Posted By: Support
Date Posted: 21 June 2011 at 7:47pm
Hi,

If you simply want to offer the customer a reduced price product for example when they purchase another product then you should use up-sell/cross-sell for this. - Although you cannot make it time limited, you would need to remove the up-sell.

With offers the cart has to add it automatically otherwise the customer would have to go back to your website to get the offer product.

Many Thanks
Support


Posted By: Red
Date Posted: 21 June 2011 at 8:10pm
Hi Support
Can you not set it up to show on the basket but with a tick box as you do for up-sell/ cross-sell items that then allows the customer to choose to add the offer. If I have to add it via a cross-sell then I have to make offer priced lead codes for all my existing leads and then add an cross-sell to every collar in order to do this. The Offer feature would do it far quicker and as I said has the advantage of having the time frame you can set up for the time you wish the offer to run or edit the offer if you wish at any time.
Surely you must agree that just adding an offer directly to the customers cart without them first selecting to do so is not the correct way to do it - It is like pressure selling.
Red


Posted By: Red
Date Posted: 22 June 2011 at 8:53am
Support, the Offer function is a good one - easy to use, quick to set up and something we would very much like to use on our site, it is just the way it adds the offer directly to the customers cart page that we have a problem with, can you not just make a slight adjustment to how it works which would allow the customer the choice?
Red


Posted By: Red
Date Posted: 06 July 2011 at 11:18am
Dear Support
I have tried the work around via code that Graham provided above but the problem with that is that the product you add to the existing product as a special offer is added to the basket with the first products picture against it which is no good.

I would very much like to ust the Offers function that I have paid extra for by upgrading to the top level cart but cannot do so as I do not see how adding a product into a customers cart that adds to their basket total costs can be a legal function - the customer needs to be able to make the choice to accept or not accept the Offe. All it needs is a tick box against the offered item, which should not be that much of a problem for you to add to this function. (I have just contacted trading standards to find out the legal situation regarding adding a product directly into a customers basket that they do not know about and which adds to their basket total and will let you know their opinion once we receive it).
Red


Posted By: Support James
Date Posted: 06 July 2011 at 12:13pm
Hi Red,

Cross Sell/Up Sell does exactly what you looking for, offers them an extra item and gives them the choice of whether they want it or not by using a tick box.

https://admin.romancart.com/v111/info/screencast.asp?topic=csandus

Thanks

James


Posted By: Red
Date Posted: 06 July 2011 at 12:58pm
Hi James,
The up-sell/cross-sellfeature does not alter the fact that the Offers function needs alterations. It is one of your selling point for your top cart and should be a function that we can use and not have to look for ways to work around.

We did use the up-sell cross-sell to start with but did not like it for the following reasons-

1. You have an extra page for customers to have to pass prior to checkout.

2. There is no control over the layout ie. if you have modifiers as we do then the spaces between the modifiers are pre-set and you cannot change them to look like your existing ones for your main products. If you have a product linked that has a lot of modifiers it looks very untidy.

3. The wording you add to introduce the up-sell or cross-sell is above the cut off white line, we would rather see it just above the up-sell or cross-sell items.

We wish to be able to use the Offers function for the following reasons
1. You can set up a length of time for the offer to run

2. It is much quicker to set up as you can link more than 1 product at a time to the offer

3.The offers show on the basket page, so there are no extra pages for the customer

4. It is a function that we are paying for to use

4. If we were to use the up-sell or cross-sell to set up these offers then we would have to copy existing products and then recode them in order to set up a new lower price, upload pictures to the new codes and then link each to a product one by one. It would also take far longer to change any offer set up if done this way.

As we see it all that is needed is for you to add a "select and recalculate" button to show next to the offer item.

Red


Posted By: Red
Date Posted: 07 July 2011 at 1:40pm
Hi Support,
Trading Standards have contacted us this morning with the following information -
The Offers Function is legal as it stands at the moment as there is a button to remove the added offer item on the basket page, however they also say that there should be the option for the customer to select to add the Offer to their basket should they wish to do so and not for it to go straight into the basket without the customer knowing.
They point out that it is covered by the distance selling regulations and that anyone that has this function set up on their cart as it stands at the moment is at risk of requests for return and refund of orders which must be given because offer items are being placed directly in to the customers basket without them selecting to do so and which they have not selected to order.
In view of this information Please Support will you add a button for the customer to select to accept the Offer if they wish rather than just adding it straight into their basket.
Red


Posted By: Red
Date Posted: 10 July 2011 at 3:24pm
"Hi,

If you simply want to offer the customer a reduced price product for example when they purchase another product then you should use up-sell/cross-sell for this. - Although you cannot make it time limited, you would need to remove the up-sell.
Many Thanks
Support"

Support,
I have just been trying to work around this with the cross-sell as you suggest but the main problem is as follows - if a Special Offer Priced item is added to the basket this way then the item that triggered the discount can then be removed so that the discounted item is left on its own which is not what we want. The reason we wish to offer the discount is to encourage the purchase of the lead to match our collars if purchased together. This does not happen with the "Offer function" because if you then remove the main item that triggers the offer the offer is also removed.

Re your - "With offers the cart has to add it automatically otherwise the customer would have to go back to your website to get the offer product."
Could the offer not come up on a seperate page as the up-sell cross-sell does and show the customer the offer below the item they are adding thus allowing them to Know they are being offered a discounted priced product and a way to select it if they wish to?
I am not keen on the use of extra pages in the check out however if that is the only way you can add a selection box for the customer to add the offer and make the Offer function work properly then that would have to do.
Red


Posted By: Support
Date Posted: 11 July 2011 at 9:16pm
Hi,
You should set dependentmaster=yes on the main product and dependentsub=yes on the subordinate products.
Many Thanks
Support


Posted By: Red
Date Posted: 11 July 2011 at 11:01pm
Dear Simon
Thank you for that information, I have set up a quick work around for now by doing a full category of collars linked to a single width/ length lead at a special offer price so I have only needed to add a yes to the subordinate product and that seems to work fine. Now you have pointed out the dependentmaster and dependentsub function and with a little more time I can re do the offers so that the offer product pictures also show.
It`s just a shame that the Offers function (which is a very good function) is not set up in such a way as to allow the customer to select to accept the offer as that would be a far quicker way toset up an Offer and also has the advantage of being able to select a time frame for the offer to run, but thank you again as this is now a working solution for us.
Red



Print Page | Close Window