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Accessing old order

Printed From: Forum
Category: RomanCart
Forum Name: Administration
Forum Description: Using the Admin Control Panel
Printed Date: 21 February 2024 at 12:54am

Topic: Accessing old order
Posted By: heldenbrau
Subject: Accessing old order
Date Posted: 11 July 2011 at 1:58pm
A customer ordered something from me on Saturday, but I hadn't set up my credit card processing properly so she couldn't pay. It was a big order that would have taken ages for her to do, is there a way she can access this order again and pay?

Posted By: Dave P
Date Posted: 11 July 2011 at 5:17pm

Only by entering the details again.

If you still have the failed order on your sales manager, you could email her a payment link so that she can pay the correct amount of money by credit card and then you can make the failed order into a paid order and everything will be OK. Alternatively, if your card processing allows it, you could take the payment over the phone and then make the failed order into a paid order.


Dave P. - Gifts for all at HoneyPotGifts

Posted By: Red
Date Posted: 12 July 2011 at 10:54pm
Hi, As Dave says above if you go to Tools - Email a request for payment, you can set up a link so she can pay you by card. If you want to see how it looks you can test this by sending yourself a link first. The amount you enter is the cost of the goods without the postage charge or tax as the cart then adds that. We have used it a couple of times and it works fine.

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