Smartphone RC cart system needed urgently
Printed From: RomanCart.com Forum
Category: RomanCart
Forum Name: Suggestions and Improvements
Forum Description: If you think RomanCart needs to do something extra say it here!
URL: http://forums.romancart.com/forum_posts.asp?TID=12593
Printed Date: 06 June 2023 at 5:27pm
Topic: Smartphone RC cart system needed urgently
Posted By: jackslad
Subject: Smartphone RC cart system needed urgently
Date Posted: 17 November 2012 at 9:29am
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I realise that RC has plans to bring forward the ability to recast its system to be properly compatible with smartphones - but this needs addressing urgently. We have nearly completed a mobile version of our site and the link-back to RC's pages is frankly awful. When is RC going to address this very real and growing necessity to have a smartphone compatible shopping cart????? ------------- _____________________________ Reflections of infinity, Hitchin |
Replies:
Posted By: Support
Date Posted: 17 November 2012 at 10:51am
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Hi, This should be ready in about 2 weeks time. Many Thanks Support |
Posted By: jackslad
Date Posted: 20 November 2012 at 10:41am
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Our new mobile site is ready to go and works fine with PayPal as they have implemented an automatic mobile version. I have put on hold going live as I am hoping that the promised RC mobile cart will be ready by the end of this month. ------------- _____________________________ Reflections of infinity, Hitchin |
Posted By: Support
Date Posted: 20 November 2012 at 11:27am
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Hi, FYI We are actually contractually obligated to get the mobile version ready by the end of next week. Thanks Support |
Posted By: jackslad
Date Posted: 20 November 2012 at 11:37am
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Good to hear - not sure about the "contractually" bit! For those interested in a stress-free option to turn your website into a mobile version which automatically changes the mobile content as you change your PC site checkout:- Wompmobile http://wompmobile.com/WhyMobile.aspx - http://wompmobile.com/WhyMobile.aspx ------------- _____________________________ Reflections of infinity, Hitchin |
Posted By: jackslad
Date Posted: 27 November 2012 at 4:21pm
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Any further news re: smartphone shopping cart implementation?? ------------- _____________________________ Reflections of infinity, Hitchin |
Posted By: Support
Date Posted: 27 November 2012 at 4:31pm
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Hi, This should be available by the end of Friday. Thanks Support |
Posted By: jackslad
Date Posted: 27 November 2012 at 4:37pm
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Hoping it is a seamless implementation like PayPal's version??? In other words -if the buyer comes in using a smartphone RC automatically configures to offering a smartphone-friendly cart?? ------------- _____________________________ Reflections of infinity, Hitchin |
Posted By: Support
Date Posted: 27 November 2012 at 4:49pm
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Hi, Yes - absolutely. Thanks Support |
Posted By: jackslad
Date Posted: 30 November 2012 at 5:18pm
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Any news re: the Smartphone implementation? ------------- _____________________________ Reflections of infinity, Hitchin |
Posted By: Support
Date Posted: 30 November 2012 at 10:11pm
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Hi, You can switch it on at 'tools'/'customize' A couple of things to be aware of. You have to specify payment methods separately for the mobile cart. By default none will be enabled so make sure you select one or more. PayPal Express checkout is added by default (not active though) when you switch on the mobile cart. Express Checkout provides a great mobile experience. You can configure or remove it on the 'configure'/'payment methods' screen. The customization features are not released yet, so for now there is just one mobile template. However we will be working on this this coming week and the ability to create your own cart will follow asap, so please let us know if you have any feedback. Many Thanks Support |
Posted By: Red
Date Posted: 02 December 2012 at 9:36am
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You say there is just one mobile template at the moment - where do we see this prior to switching on? Red |
Posted By: Support
Date Posted: 02 December 2012 at 9:42am
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Hi, Try it out on our world of wines demo store. Many Thanks Support |
Posted By: Red
Date Posted: 02 December 2012 at 5:06pm
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Hi Support Tried switching it all on to take a look by adding a product from our own website but found a problem we have our settings for - Allow customers to enter EURO VAT number to avoid paying VAT not switched on but the mobile version shows the box. Red |
Posted By: Support
Date Posted: 02 December 2012 at 7:12pm
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Hi, That should be ok now. Many Thanks Support |
Posted By: breezecare
Date Posted: 03 December 2012 at 3:22am
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Hello Support Two things. 1. When I try a transaction on the iPhone, the "apply" button after the promotion box does not appear. It has a missing icon image instead. It is also on the next line. 2. For simplicity I want to only offer Express Checkout for mobile orders. I have enabled this, but even though the Express Checkout Button shows at the bottom of the screen, the normal checkout button still appears. This means if the customer clicks this button they go through the whole RC order form, negating the simplicity of the Express Checkout. Can we have it that this button does not show if only Express Checkout is selected. Geoff |
Posted By: breezecare
Date Posted: 03 December 2012 at 3:28am
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Support Just noticed I do not have a "Continue Shopping Button" on my checkout. Using an iPhone 3GS |
Posted By: jackslad
Date Posted: 03 December 2012 at 12:11pm
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Can I suggest you change the text "Change the region" to something like Change to your Country or Change the Country. Please bear in mind customers needing to do this will not have English as their first language. ------------- _____________________________ Reflections of infinity, Hitchin |
Posted By: jackslad
Date Posted: 03 December 2012 at 12:14pm
 Also turns out that the Change the region link doesn't work anyway!!!! ------------- _____________________________ Reflections of infinity, Hitchin |
Posted By: Support
Date Posted: 03 December 2012 at 12:32pm
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Hi, This should all be ok now. Many Thanks Support |
Posted By: jackslad
Date Posted: 03 December 2012 at 1:55pm
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Thunderbirds are go! ------------- _____________________________ Reflections of infinity, Hitchin |
Posted By: jackslad
Date Posted: 03 December 2012 at 3:37pm
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One tiny though - the order succeed page and order fail pages are set up to be seen as PC pages - I have set-up smartphone pages for these tasks - but how can you force these pages to show on a smartphone? In other words has RC thought about this and implemented a solution??? ------------- _____________________________ Reflections of infinity, Hitchin |
Posted By: Support
Date Posted: 03 December 2012 at 3:40pm
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Hi, If you have set up a smartphone version of your website then wouldn't you use the same mechanism you are using to detect the smartphone in the first place to display the correct order complete page to your customer? Many Thanks Support |
Posted By: jackslad
Date Posted: 03 December 2012 at 4:16pm
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Yes the smartphone order success page now reads ok etc. Another niggle on my Iphone is that it "saves" my email address. When you enter it in the relevant box with a few characters it "remembers" the entire address. Unfortunately your system is adding a blank space at the end of the remembered address so the confirmation email doesn't match. Assuming that RC is adding a space after the confirmation address this has me flummoxed. The only way to get the RC system to agree both emails are the same is to back erase the blank spaces - any ideas??? Actual buyers will abandon I fear. ------------- _____________________________ Reflections of infinity, Hitchin |
Posted By: breezecare
Date Posted: 03 December 2012 at 7:23pm
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Hello, At the bottom of my RC checkout page I am seeing a link ****removed link ***** (support) |
Posted By: breezecare
Date Posted: 03 December 2012 at 7:41pm
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Another interesting issue. I have one Paypal account (Australia) accepts all currencies. I have 4 RC accounts. Australia works fine. Just turned on the UK mobile payments. Paypal doesnt recognise the Paypal express button from the UK Roman Cart shopping basket. It asks me to configure it, when it already has been done. I checked again on my australia account. So it seems that you need different Paypal accounts for each currency to use Paypal express on different RC carts. Also for some funny reason, my buttons dropped out and I have little ? marks in their place. They must get picked up from the server. |
Posted By: Support
Date Posted: 03 December 2012 at 8:03pm
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Hi, The link should be ok now. The question marks you just saw would have been from us just fixing the previous issue. It should be ok now. Please can you really spell out the paypal issue as i'm not sure I understand it. Many thanks Support |
Posted By: breezecare
Date Posted: 03 December 2012 at 8:09pm
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My Paypal account is in Australia. It accepts all currencies. So if a UK shopper buys from us they pay GBP through our Paypal. Up until now I have used PAypal Standard. I turned on the Paypal Express for the Australian site and configured it and works fine. I then turned on the mobile potion on my RC UK cart. Obviously nothing to configure as I only have one Paypal Account and that has already been done. However when I now go to my RC UK site and attempt a purchase it tells me that Paypal Express is not configured. Of course Paypal Standard still works as it goes through an API. Hope this explains it better. By law I can not have a UK Paypal account as I am not a UK resident |
Posted By: Support
Date Posted: 03 December 2012 at 8:13pm
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Hi, Please can you email us your storeid and support tag (help/contact us) Many Thanks Support |
Posted By: Support
Date Posted: 03 December 2012 at 8:14pm
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Hi, Have you ever set up PayPal Express Checkout on your uk cart successfully? Many Thanks Support |
Posted By: breezecare
Date Posted: 03 December 2012 at 8:25pm
| No I never set express up as I already had PayPal standard through the API |
Posted By: Support
Date Posted: 03 December 2012 at 8:57pm
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Hi, If you want to use PayPal Express then you will need to configure it. Click on the 'configure' link and follow the instructions there. Is there some reason you are unable to do this? Many thanks Support |
Posted By: breezecare
Date Posted: 03 December 2012 at 9:32pm
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OK, let me explain again. I have one Paypal Account. It is in Australia and it accepts all currencies. It has been configured and I have tested this with my Australian RC website. However when I try to order from my UK RC website I cannot do this as it tells me, RC is not configured. I can only configure the one Paypal site once (and this has been done and works). So I cannot configure the Paypal website again.... In other words, Paypal wants a different account to link up to the UK Rc website. It will not accept my global account, as it currently does with the API |
Posted By: Support
Date Posted: 03 December 2012 at 9:36pm
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Hi, In fact our PayPal express integration uses PayPal api's whereas standard does not. You can configure a paypal account to use both standard and express checkout. Click on the 'configure' icon for PayPal express on RomanCart to set it up. Many Thanks Support |
Posted By: breezecare
Date Posted: 03 December 2012 at 9:51pm
| OK, thank you very much. I got it up and running |
Posted By: jackslad
Date Posted: 04 December 2012 at 1:51pm
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Things that need fixing asap: 1) The cart listing should be stacked: Subtotal Shipping Total IMHO - logically - the Select Shipping option should be above the Subtotal area - but it isn't critical. The above however is critical as many buyers might think they are being charged for the postage twice. 2) The issue of Iphones storing the users email which is then dropped into email boxes using the space bar in IOS - with an extra white space added - causes mega problems with users being forced to confirm the email address which for some reason is not the same as the original dropped in address. I have dropped WorldPay as a payment option as PayPal doesn't ask for an email check. But this needs sorting as it will cause many a cart abandonment IMHO. ------------- _____________________________ Reflections of infinity, Hitchin |
Posted By: Support Oliver
Date Posted: 04 December 2012 at 3:43pm
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Hi, The Order has been updated to reflect the original cart. We are investigating the iOS issue. Kind Regards Oliver RomanCart Support Team |
Posted By: jackslad
Date Posted: 04 December 2012 at 4:22pm
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Oliver - many thanks - while I have got WorldPay to offer their bespoke smartphone system to Smartphone users - there is still a problem with the amount of time it takes to enter the order data in RC when interfaced to WorldPay. Paypal's system is much quicker even if you opt to use a card rather than your PayPal account funds. ------------- _____________________________ Reflections of infinity, Hitchin |
Posted By: rich-erich
Date Posted: 06 December 2012 at 9:26am
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I've been to the 'Change any Text' under tools but cant see how to change: 1. Your Shopping Basket - ie want to put store name in 2. Change the region - want it to Change your country Support can you include these in the Change any Text |
Posted By: jackslad
Date Posted: 07 December 2012 at 10:27am
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Here is another fix needed IMHO. We have RC's order tracking form implemented on our mobile FAQ page - this works ok - but the RC responding page is still formatted as per normal PC output. Something for the eventual bespoking facility? ------------- _____________________________ Reflections of infinity, Hitchin |
Posted By: Support
Date Posted: 07 December 2012 at 3:13pm
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Hi, Yes the tracking and search pages will be added to our new customization system asap (next week). Many Thanks Support |