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Address missing

Printed From: RomanCart.com Forum
Category: RomanCart
Forum Name: Administration
Forum Description: Using the Admin Control Panel
URL: http://forums.romancart.com/forum_posts.asp?TID=12731
Printed Date: 25 September 2021 at 5:02am


Topic: Address missing
Posted By: Keith
Subject: Address missing
Date Posted: 02 April 2013 at 8:54am
Hello Support

I have received an order RC14006035 which was paid for by PayPal Express. The only details shown are his name, telephone number and email address. All of the address, including country is missing. Surely this shouldn't have been submitted with everything missing?

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Regards, Keith



Replies:
Posted By: Support James
Date Posted: 02 April 2013 at 11:14am
Hi Keith,


Where are you seeing this? On PayPals control panel or RomanCarts control panel.

Thanks

James


Posted By: Keith
Date Posted: 02 April 2013 at 11:57am
Hi James

On the RomanCarts control panel. The order, invoice and delivery note are all missing the address. Luckily he has replied to my email with his address so I can continue with the order.

I have just checked on the PayPal panel as well and there is no address but I would have thought that the order should not have been submitted.

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Regards, Keith


Posted By: Support James
Date Posted: 02 April 2013 at 12:44pm
Hi Keith,

please send your store ID, Support tag and the order number in question to support@romancart.com and we will have a look and advise.

Support tags are found under 'help > contact us'.

Thanks

James



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