Cart Abandonment Rates
Printed From: RomanCart.com Forum
Category: RomanCart
Forum Name: Suggestions and Improvements
Forum Description: If you think RomanCart needs to do something extra say it here!
URL: http://forums.romancart.com/forum_posts.asp?TID=12956
Printed Date: 28 May 2023 at 1:33pm
Topic: Cart Abandonment Rates
Posted By: megansjigsaws
Subject: Cart Abandonment Rates
Date Posted: 24 February 2014 at 8:45pm
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I have been looking at my cart exit rates and they seem a little high, 32% exit for desktop cart and 55% for mobile cart, then looking at my payment page and it's even higher, 33% and 75%. Anyone else see these issues? Romancart - what suggestions do you have to reduce this? When will we be able to customise the mobile cart and payment page? Thanks |
Replies:
Posted By: ckart
Date Posted: 24 February 2014 at 8:59pm
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I've just had a quick look out of curiosity & got a security warning. The pages is https, but the main logo isn't on a secure server, this could put a lot of people off. Hope that helps. Steve |
Posted By: megansjigsaws
Date Posted: 24 February 2014 at 9:09pm
| Ah, good spot! Any idea how I get it on a secure server? |
Posted By: megansjigsaws
Date Posted: 24 February 2014 at 9:35pm
| I think I have changed it now, Steve if you could take a 2nd look and see if the secure message has changed? Thank you |
Posted By: ckart
Date Posted: 24 February 2014 at 10:09pm
That's better, all now showing as secure 
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Posted By: megansjigsaws
Date Posted: 24 February 2014 at 10:37pm
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Thanks, what browser are you using? Let's see if that helps, RC - would still be good to have your feedback too |
Posted By: jackslad
Date Posted: 25 February 2014 at 11:04am
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Re: cart redesign promised over a year ago by RC - any news RC?? - I am actively looking to move to another platform as RC's cart design is so dated and inflexible. ShopIntegrator offers a lot more for a lot less than RC - and a cart hosted on our own server is another option. Under the hood RC is quite good - but the customer-facing side of things are frankly archaic IMHO ------------- _____________________________ Reflections of infinity, Hitchin |
Posted By: rscass
Date Posted: 25 February 2014 at 11:15am
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@ Jackslad - Agreed - subscription's up in 13 days and I am wondering how long it will take to make the mobile cart customisable? RC works really well, but I sometimes wonder if the priotities are a little out of sync. It's supposed to be a vehicle for selling things. |
Posted By: Support
Date Posted: 25 February 2014 at 12:24pm
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Hi, With regard to abandonment rates these depend on the type of products you are selling. Different products seem to have different abandonment rates. The main thing to look out for is if they suddenly change. The best thing to do is to do a test transaction and see if you can see any reason why someone might not want to continue with the transaction. Jackslad/Rscass - I realise we have been talking about this for a while however new functionality, including 'total cart customization' will start appearing later this week. See http://www.romancart.com/sell-more/tabs/storefrontdemo.html for a demo of some of this in action. Many Thanks Support |
Posted By: jackslad
Date Posted: 25 February 2014 at 12:58pm
Hi Support - had a looksee at your new design - very impressed - as long as we can have it our "house" colours the new design will be very effective and seems to cover all of my earlier criticisms about regions etc.  ------------- _____________________________ Reflections of infinity, Hitchin |
Posted By: Support
Date Posted: 25 February 2014 at 1:06pm
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Hi, Initially you select from some predefined templates. This will be the case until we are sure that there are no issues. After that, you can create your own templates from scratch, or you can copy one of the predefined ones and change it to your own requirements. Also take a look at that link with your mobile device as we have some new mobile functionality as well. Many thanks Support |
Posted By: ckart
Date Posted: 25 February 2014 at 1:09pm
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It didn't work in IE8, so had to change to Chrome to see anything? I know IE8 is old, but it is the latest that can be used by XP |
Posted By: jackslad
Date Posted: 25 February 2014 at 1:18pm
Nobody should be using XP after April  I like to look of the new cart on the IPhone as well!------------- _____________________________ Reflections of infinity, Hitchin |
Posted By: megansjigsaws
Date Posted: 25 February 2014 at 2:06pm
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Ok, thank you. In terms of the new cart/basket the desktop version looks good, but I couldn't see any difference on the mobile path cart? Should there be? When will this be launched? thanks Matt |
Posted By: rscass
Date Posted: 25 February 2014 at 2:16pm
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Works for me on the iphone and in Firefox - not IE9 - although I remember having to do something to ie9 to make it work with ParcelFarce's website. Site looks good on the iphone, cart looks the same as the current mobile one to me. |
Posted By: Support
Date Posted: 25 February 2014 at 4:05pm
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Hi, Should be ok on IE8 now, although there are some formatting issues on the products still. I will create a new post in the new features forum for this discussion as it has gone off topic from op. Many Thanks Support |
Posted By: MountMan
Date Posted: 10 March 2014 at 7:28pm
Why ? ------------- Keep well Steve I know one day my boat will come in - knowing my luck I will be at the Airport ! |
jackslad wrote:Posted By: ckart
Date Posted: 10 March 2014 at 7:40pm
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Well this little reminder from Jackslad spurred me into action, new computer all set up on Windows 7 pro! Microsoft are no longer supporting or sending out security updates for XP as from next month, so although XP will still work it is a security risk. It's always a real pain in the backside changing & reinstalling everything, which is why I was putting it off but I'm glad it's all now done. ------------- www.nfed.co.uk Connecting the central southern equestrian community since 1999 |