Tangible and Intangible Goods SM Despatch
Printed From: RomanCart.com Forum
Category: RomanCart
Forum Name: Suggestions and Improvements
Forum Description: If you think RomanCart needs to do something extra say it here!
URL: http://forums.romancart.com/forum_posts.asp?TID=13237
Printed Date: 28 May 2023 at 2:06pm
Topic: Tangible and Intangible Goods SM Despatch
Posted By: rich-erich
Subject: Tangible and Intangible Goods SM Despatch
Date Posted: 06 March 2015 at 10:31am
Hi
At the moment when someone orders both a tangible and intangible item (eg download) from us when we go to despatch the order the SM is expecting us to despatch the download.
Can you make it so the SM knows this is for customers to download and not us to despatch.
Thanks
Rich
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Replies:
Posted By: Support
Date Posted: 06 March 2015 at 10:38am
Hi,
We will take a look.
It shouldn't be doing that.
Do you have an example order number?
Many Thanks
Support
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Posted By: rich-erich
Date Posted: 06 March 2015 at 10:42am
Posted By: Support
Date Posted: 06 March 2015 at 11:07am
Hi,
This should be ok now.
Please let us know if you get any further problems with this.
Many Thanks
Support
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Posted By: rich-erich
Date Posted: 06 March 2015 at 11:09am
Thanks for swift action.
Rich
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Posted By: rich-erich
Date Posted: 08 June 2015 at 4:12pm
Can you please check this as it's still not fixed for us.
eg today
41640
17815078
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Posted By: Support
Date Posted: 09 June 2015 at 11:24am
Hi,
Did you get this issue on the despatch screen or were you using the 'quick all despatch' option?
Many Thanks
Support
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Posted By: rich-erich
Date Posted: 09 June 2015 at 11:40am
Posted By: Support
Date Posted: 09 June 2015 at 11:48am
Hi,
We have made a further change which should address this.
Please let us know if you get this or any other related issue next time you get a similar order.
Many Thanks
Support
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Posted By: rich-erich
Date Posted: 09 June 2015 at 12:07pm
Posted By: rich-erich
Date Posted: 20 July 2015 at 10:21am
I think this just needs tweeking.
When the tangible items have been posted the SM now says for these orders that 'some despatched'. This indicates that there are still outstanding items to post, when in fact these cant be posted as they are downloads.
eg 17983635
41640
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Posted By: Support
Date Posted: 20 July 2015 at 10:45am
Hi Rich-erich,
How did you despatch them? 'Quick All Despatch' or on the Despatch screen?
Many Thanks
Support
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Posted By: rich-erich
Date Posted: 20 July 2015 at 10:49am
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On the despatch screen by selecting all for despatch (the non tangibles don't appear in the list)
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Posted By: Support
Date Posted: 20 July 2015 at 11:55am
Hi,
You need to set your downloads to non tangible.
You can have tangible downloads, but they were not showing on the despatch screen.
Many Thanks
Support
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Posted By: rich-erich
Date Posted: 20 July 2015 at 12:09pm
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Thanks, will have a look at this.
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Posted By: rich-erich
Date Posted: 27 July 2015 at 9:38am
Support can you have look at this new order please
RC18010489
The download item is now back on the despatch screen as something to select and post.
It is set as Tangible:No in the PM
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Posted By: Support
Date Posted: 27 July 2015 at 10:55am
Hi,
The sales record has the item as tangible.
The product is set to Not Tangible.
When did you set it to 'Not Tangible'
Many Thanks
Support
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Posted By: rich-erich
Date Posted: 27 July 2015 at 11:07am
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After your previous post I changed it pretty fast, either on the 20th or 21st July, along with about 8 other products that were incorrect.
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Posted By: rich-erich
Date Posted: 27 July 2015 at 11:14am
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Has it got anything to do with how we sell the intangible item - ie it is set up as an offer when you buy a tangible item.
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Posted By: Support
Date Posted: 27 July 2015 at 11:21am
Hi,
Quite possibly - have you had other orders since the change where the despatch has worked correctly.
Many Thanks
Support
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Posted By: rich-erich
Date Posted: 27 July 2015 at 11:27am
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No, but we really only get orders that are a mix of tangibles and intangibles through the offers.
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Posted By: Support
Date Posted: 27 July 2015 at 11:32am
Hi,
We are going to do a couple of 'not completed' orders on your site to see what the issue is.
Many Thanks
Support
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Posted By: rich-erich
Date Posted: 27 July 2015 at 11:34am
Posted By: rich-erich
Date Posted: 28 July 2015 at 9:15am
Posted By: Support
Date Posted: 28 July 2015 at 12:51pm
Hi,
This should be ok non future orders.
Many Thanks
Support
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