Iphone App.. IOS9 not working..
Printed From: RomanCart.com Forum
Category: RomanCart
Forum Name: Suggestions and Improvements
Forum Description: If you think RomanCart needs to do something extra say it here!
URL: http://forums.romancart.com/forum_posts.asp?TID=13340
Printed Date: 28 May 2023 at 2:41pm
Topic: Iphone App.. IOS9 not working..
Posted By: mrmushroom
Subject: Iphone App.. IOS9 not working..
Date Posted: 16 September 2015 at 9:53pm
|
Just a heads up. I didnt realize how much I use the iphone app until today when I upgraded to IOS9 and it does not work. Any idea on when that bug will be fixed? |
Replies:
Posted By: Support
Date Posted: 17 September 2015 at 8:12am
|
Hi, Thanks for the info. We will take a look. Does it come up with an error saying not compatible with ios9? or does it download but simply not work? Many Thanks Support |
Posted By: mrmushroom
Date Posted: 17 September 2015 at 2:44pm
| When I open the app, it simply just shuts off and disappears. |
Posted By: ckart
Date Posted: 21 September 2015 at 8:40pm
|
I upgraded yesterday to IOS9 just read this, tried mine & it works ok? ------------- www.nfed.co.uk Connecting the central southern equestrian community since 1999 |
Posted By: Support
Date Posted: 21 September 2015 at 9:20pm
|
Hi, Interestingly we did initially get the issue Mrmushroom reported. However once we reset the phone (which we had to do to develop the app) it worked with no problem. MrMushroom : please try switching your device off and back on again. If that fails, please uninstall the app and re-install it. Many Thanks Support |
Posted By: mrmushroom
Date Posted: 22 September 2015 at 2:46pm
|
I'm not sure what I am doing wrong but I tried on my wife's Iphone 6 with iOS9 and she was having the same issue. I tried deleting the app, doing a hard reset, re-installing and getting the same issue. On/Off many times and still not working. I also tried on my Ipad Air 2 and a friends Ipad mini all with iOS9 and they all do the same thing. I must be doing something wrong if nobody else is reporting this not working. I've tried every possible combination of ways and cant figure this out! Here is a quick video of the issue after resetting and re-installing the apps compared on different Apple products https://youtu.be/awb5ALsVoKA - Here is a Quick Youtube Video of the Issue |
Posted By: Support
Date Posted: 22 September 2015 at 3:23pm
|
Hi, We have seen the same thing on some devices. We are working on re-engineering it for IOS 9 and will update it as soon as it is ready. Many Thanks Support |
Posted By: mrmushroom
Date Posted: 22 September 2015 at 5:37pm
| Ok, thanks! I really loved the APP and made it so much easier to glance at sales throughout the day. I feel naked without it! I appreciate it! |
Posted By: mrmushroom
Date Posted: 05 October 2015 at 2:32pm
| Do you guys have any idea of a timeframe of an update for the app? |
Posted By: Support
Date Posted: 05 October 2015 at 6:12pm
|
Hi, The new app is waiting for approval from Apple. Many Thanks Support |
Posted By: mrmushroom
Date Posted: 14 October 2015 at 10:37pm
| Apple is slow with these approvals... ugh |
Posted By: mrmushroom
Date Posted: 29 October 2015 at 4:48am
| I'm assuming Im the only one still waiting on this update, as nobody else seems to care. I guess the app is no more. |
Posted By: Support
Date Posted: 29 October 2015 at 7:54am
|
Hi, We resubmitted it last week as we also had to provide screenshot for iPhone 6 plus which we had not done. Hopefully it will be approved soon. Many Thanks Support |
Posted By: mrmushroom
Date Posted: 05 November 2015 at 5:52am
Great news! 
|
Posted By: rscass
Date Posted: 05 November 2015 at 4:30pm
|
Hi, You're not the only one waiting. I like the app because I obsessively check my sales repeatedly throughout the day! Best wishes, Richard. |
Posted By: mrmushroom
Date Posted: 17 November 2015 at 11:43pm
| Whats the latest on this? Any news/updates? |
Posted By: Support
Date Posted: 18 November 2015 at 7:00am
|
Hi, We are waiting for Apple to approve the app. The latest version was submitted on Sunday. Many Thanks Support |
Posted By: mrmushroom
Date Posted: 21 November 2015 at 4:52am
Approved!! YAY!! Thanks so much! I like the new design!! 
|
Posted By: ckart
Date Posted: 21 November 2015 at 7:37am
|
Brilliant, great being able to view previous days. Thanks ------------- www.nfed.co.uk Connecting the central southern equestrian community since 1999 |
Posted By: Support
Date Posted: 21 November 2015 at 11:28am
|
Hi, Thanks for the feedback. Maybe you could add a review to the app store. :) Many Thanks Support |
Posted By: rscass
Date Posted: 21 November 2015 at 8:07pm
|
Downloaded today. iphone 5s, IOS 9.1 Worked well for about 5-6 queries. Phone left standing for an hour. App frozen with message FAILED (C) on the home screen and previous days when left arrow operated. Tapping profile returns FAILED (H). Uninstalled, reinstalled. Worked for a while then same result. |
Posted By: Support
Date Posted: 21 November 2015 at 8:14pm
|
Hi, Thanks for this. You don't need to reinstall it. Just restart the app. We will sort that out. Many Thanks Support |
Posted By: ckart
Date Posted: 22 November 2015 at 9:11am
|
I had the same problem this morning & that worked. For anyone else that doesn’t know how to exit an app (I didn’t). Double tap the home button to open the fast app switcher. Select the app & drag it upwards off of the screen. Tap the home button to close the fast app switcher. Restart the app. ------------- www.nfed.co.uk Connecting the central southern equestrian community since 1999 |
Posted By: Support
Date Posted: 22 November 2015 at 5:33pm
|
Hi, You shouldn't get that issue any more. Please post if you get any further problems. Many Thanks Support |
Posted By: ckart
Date Posted: 22 November 2015 at 6:16pm
|
I can't view the orders now... Please restart the app and login again (W) I've tried that & reinstalled, but still the same. ------------- www.nfed.co.uk Connecting the central southern equestrian community since 1999 |
Posted By: rscass
Date Posted: 22 November 2015 at 6:22pm
| I got that too. But it restarted for me. |
Posted By: Support
Date Posted: 22 November 2015 at 7:04pm
|
Hi, Yes, restart the app and it will be Ok after that. Thanks, Support |
Posted By: Support
Date Posted: 22 November 2015 at 7:10pm
|
Ckart, If you keep getting the (W) message, try uninstalling and reinstalling the app. Failing that, try rebooting the phone. Many Thanks Support |
Posted By: ckart
Date Posted: 22 November 2015 at 7:10pm
|
That's not working for me. I've just tried removing it, rebooting the phone & then reinstalling it & it's still the same? It was ok this morning? ------------- www.nfed.co.uk Connecting the central southern equestrian community since 1999 |
Posted By: Support
Date Posted: 22 November 2015 at 7:21pm
|
Hi, Please email the storeid, username and password to our support address and details of the device you are using. Many Thanks Support |
Posted By: Support
Date Posted: 22 November 2015 at 7:22pm
|
Hi, And also let us know exactly when you get this message. Is it the first thing you see after pressing 'login'? Many Thanks Support |
Posted By: ckart
Date Posted: 22 November 2015 at 7:38pm
|
All sent in by Email. ------------- www.nfed.co.uk Connecting the central southern equestrian community since 1999 |
Posted By: Support
Date Posted: 22 November 2015 at 7:57pm
|
Hi, Please can you set up a new user and see if that works. Make sure the user has sales access. Many Thanks Support |
Posted By: Support
Date Posted: 22 November 2015 at 8:03pm
|
Hi, Ignore last post. I have just read your email properly. Try again in 5 min. Thanks Support |
Posted By: Support
Date Posted: 22 November 2015 at 8:06pm
|
Hi, It should be ok now. Many Thanks Support |
Posted By: ckart
Date Posted: 22 November 2015 at 8:10pm
|
Yep, working now Many thanks ------------- www.nfed.co.uk Connecting the central southern equestrian community since 1999 |
Posted By: Support
Date Posted: 22 November 2015 at 8:23pm
|
Hi, That's great news. Please let us know if you get any further issues. Many Thanks Support |