Sorry We Can't show tihs page right now.
Printed From: RomanCart.com Forum
Category: RomanCart
Forum Name: Administration
Forum Description: Using the Admin Control Panel
URL: http://forums.romancart.com/forum_posts.asp?TID=13711
Printed Date: 27 March 2023 at 11:21am
Topic: Sorry We Can't show tihs page right now.
Posted By: RowanEng
Subject: Sorry We Can't show tihs page right now.
Date Posted: 14 August 2019 at 9:29am
As per the subject line.
Also shows a title bar message "This page ( https://admin.romancart.com/" rel="nofollow - https://admin.romancart.com/ ) is currently offline. However, because the site uses Cloudflare's Always Online™ technology " !
It appears RC is completely down ? Nothing for the last hour at least.
Tried accessing the admin page by Chrome and Internet explored but both show the same message.
Please provide a status update.
Thanks.
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Replies:
Posted By: Support
Date Posted: 14 August 2019 at 9:30am
Hi,
Unfortunately there is an issue with a connectivity provider of RomanCart who have declared a 'major incident'
They are working on a resolution to the problem.
Apologies for the obvious inconvenience with this.
We will post to our twitter feed @romancart if we receive any further information or when the service is restored.
Kind Regards
Simon
RomanCart Support
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Posted By: RowanEng
Date Posted: 14 August 2019 at 9:47am
Hi. Thanks for the reply.
Please also post updates on this page, I don't use Twitter.
Thanks.
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Posted By: Support
Date Posted: 14 August 2019 at 9:51am
Hi,
Yes - will do.
Ultimately we are waiting for the connectivity provider's engineers to resolve the issue. They are working on this.
Simon
RomanCart Support
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Posted By: EddieODG
Date Posted: 14 August 2019 at 10:10am
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Site has been down since at least 8.30am BST for me. Do we know when it went down?
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Posted By: Support
Date Posted: 14 August 2019 at 10:15am
Hi,
Yes - just before 8am.
We detected the problem immediately and alerted the datacenter we use.
They started looking into it and it became apparent that the issue was with the connectivity provider who is looking into it.
Frustrating for us as all our systems are working but currently not able to reach the net.
Many Thanks
Support
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Posted By: EddieODG
Date Posted: 14 August 2019 at 10:33am
Thanks for the update.
Cloudfare are showing all systems operational and no reported incidents today.
Can you advise who it is that is reporting "major incident".
Thanks.
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Posted By: Support
Date Posted: 14 August 2019 at 11:39am
Hi,
It's not a cloudflare issue - it's with our connectivity provider.
The latest is "Both senior engineers and managers are involved in the investigation and we continue to work on this as a priority."
Thanks
Simon
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Posted By: EddieODG
Date Posted: 14 August 2019 at 11:40am
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Can you be open with who this "connectivity supplier" is?
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Posted By: AnnieCov
Date Posted: 14 August 2019 at 12:16pm
Our first report from a customer, saying they could not order was at 7:50AM.
It's now 12:15 and Romancart is still down over 4 hours later. This is totally unacceptable. Some honest answers would be a fairer approach to this situation.
It's costing my business hundreds of pounds an hour.
-------------
Quality Poster, Photo and Canvas Printing
CD/DVD Duplication
http://www.amc-photographics.com - AMC Photographics
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Posted By: Josiah.W
Date Posted: 14 August 2019 at 1:14pm
Hi all,
Can confirm I'm having similar issues. Each page on our website takes around 30 seconds extra to load, as we get a 522 response code from the RomanCart server when loading scripts such as the following:
- https://www.romancart.com/cartinfo.asp?storeid=XXX&type=1" rel="nofollow - https://www.romancart.com/cartinfo.asp?storeid=XXX&type=1
- https://www.remoteprice.com/data.asp?storeid=XXX&itemcode=XXX&type=1" rel="nofollow - https://www.remoteprice.com/data.asp?storeid=XXX&itemcode=XXX&type=1
We also cannot get access to the admin area.
Regards,
Josiah
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Posted By: EddieODG
Date Posted: 14 August 2019 at 1:33pm
Posted By: Josiah.W
Date Posted: 14 August 2019 at 1:37pm
Hi all,
Admin area and site appears to be back up on my end (situated in the UK).
Cheers,
Josiah
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Posted By: Support
Date Posted: 14 August 2019 at 2:20pm
Hi,
Yes - the system is back working since around 1pm.
Sincere apologies for the issues experienced today.
We do everything we can to maximise uptime but in this instance a series of complex technical issues which we did not appear to be in control of took the system offline.
We will post more details once we have had a chance to fully analyse the events and causes and decide what action we can take to minimise the chances of such a problem in the future.
Kind Regards,
Simon
RomanCart Support
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Posted By: rscass
Date Posted: 14 August 2019 at 3:20pm
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The sales manager and sales manager functionality (invoicing) is slow to load. Normally instant, taking 6-9 seconds to load the page.
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