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Confirmation emails

Printed From: RomanCart.com Forum
Category: RomanCart
Forum Name: Administration
Forum Description: Using the Admin Control Panel
URL: http://forums.romancart.com/forum_posts.asp?TID=13726
Printed Date: 25 October 2021 at 9:04pm


Topic: Confirmation emails
Posted By: sheriff56
Subject: Confirmation emails
Date Posted: 04 February 2020 at 10:35am
Hi,

We have recently changed to a new Win10 laptop after support for Win7 finished.
We have a peculiar problem in the confirmation emails received in win10 Mail will not print ? Nothing is sent to the printer , no documents appear as pending , and the print set up screen disappears as if the task has been completed.

Cannot see anything obvious in settings anywhere , and everything prints fine from the sales manager.

Just wondered if anyone has experienced something similar ?

regards
Martyn

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**** www.e-crafts.co.uk **** Suppliers of goods for hand made cards , general crafts and scrapbooking.



Replies:
Posted By: sheriff56
Date Posted: 04 February 2020 at 12:44pm
Hi,
Further investigation shows the emails will print if the format is changed to TEXT in the control panel , but will not print when set to HTML , or HTML and TEXT.

regards
Martyn

-------------
**** www.e-crafts.co.uk **** Suppliers of goods for hand made cards , general crafts and scrapbooking.



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