Confirmation email not received
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Category: RomanCart
Forum Name: Administration
Forum Description: Using the Admin Control Panel
URL: http://forums.romancart.com/forum_posts.asp?TID=13804
Printed Date: 02 April 2023 at 10:24am
Topic: Confirmation email not received
Posted By: davidjordan
Subject: Confirmation email not received
Date Posted: 29 April 2022 at 9:07pm
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We have stopped receiving confirmation emails when purchases are made on our website. Customers still receive confirmation emails. In the Email Config page ( https://admin.romancart.com/v111/tools/options/config_email.asp" rel="nofollow - https://admin.romancart.com/v111/tools/options/config_email.asp ) the prompt text says the Confirmation email return Email Address (For Merchant Email) should be set to service@romanclick.com, but it defaults to service@romancart.com, and I haven't changed this. Screenshot: https://photos.app.goo.gl/bGWS3juJNjas4MvD6" rel="nofollow - https://photos.app.goo.gl/bGWS3juJNjas4MvD6 Which email address should be in this field? Could this be why we're not receiving emails? Thanks for your help? David. |
Replies:
Posted By: JCurtis
Date Posted: 03 May 2022 at 8:29am
| I have "service@romancart.com" in that field too, and it seems to all be working OK. Nothing caught in your spam folders? |
Posted By: Jake
Date Posted: 03 May 2022 at 12:44pm
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It seems to be an issue with your emails, as you also didn't receive the response email from James regarding the support request. Please let me know if you haven't received a new email from me by 1pm (BST) ------------- Jake Wetherall Technical Customer Support Advisor www.sellr.com" rel="nofollow - www.sellr.com |
Posted By: davidjordan
Date Posted: 04 May 2022 at 10:59am
| Thanks for your reply. No, nothing in Spam folder. I will try a different email address to receive confirmation emails to. |
Posted By: davidjordan
Date Posted: 04 May 2022 at 11:07am
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Hey Jake, I received the auto-reply to my support request ( https://photos.app.goo.gl/g4z7hFmmVEcYakd6A" rel="nofollow - https://photos.app.goo.gl/g4z7hFmmVEcYakd6A ), but I haven't seen anything from you or James. But, could you confirm which email address you sent the email to? Cheers, David. |
Posted By: davidjordan
Date Posted: 04 May 2022 at 11:20am
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Hi again Jake, I just found your list of questions (from 13th Apr, and 22 hours ago) in my Gmail bin. I'll add your support address to safe senders, and reply. Thanks, David. |
Posted By: Jake
Date Posted: 04 May 2022 at 12:21pm
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Hi, So the email address that should be entered in the 'merchant from email address' field should be: service@romanclick.com (not service@romancart.com). I believe this was changed quite some time ago and should be updated right away. I'd also recommend testing this once you've updated it (and also checking any relevant Junk/Bin folders as well just to be safe). I'll also email this over to you. Let us know if you run into any further issues  ------------- Jake Wetherall Technical Customer Support Advisor www.sellr.com" rel="nofollow - www.sellr.com |