Question about this section

I don't want to sound cheeky, Support, but does anyone there actually read this section of the forum? Suggestions put forward here are hardly ever answered, and almost never implemented.

Support, I agree that enough merchants must request certain features to make it worth your while timewise, which is why I would like to put forward the suggestion that you re-introduce the Roadmap. This was a terrific idea and went well while it existed.
For newer merchants, the Roadmap was brought in by Support as a way in which we could suggest improvements and additions; these ideas were then put to vote, and those obtaining the highest votes were worked on and introduced. This provided means whereby ideas could be implemented in order of popularity.
I completely acknowledge Support have been busy with the new control panel, but this is more or less complete now, just a couple of tweaks perhaps, and so maybe now would be a good time to re-introduce the Roadmap for us to put forward ideas and suggestions for improvements in the coming future.

I would like add to amber's comment:

By the time one of the merchants makes a suggestion, he/she will most likely have though about it for some time before making the effort to post about it here on this forum.

A simple statement by support would show the individual (and us others that may like the suggestion) that you appreciate our input. We then also know that you have read the post.

I understand that some suggestions may not be possible to implement, or cause too much effort to implement compared to their end effect, or have already been asked before, and I would imagine that you require quite a bit of patience to reply to it all.   

One other thing: I believe that a lot of merchants on this forum may read a suggestion and think it to be a great idea, but not actually comment on it, for whichever reason.

Maybe just a simple forum poll now and then could also help communication between us all and prevent repeated suggestions of the same kind.