RBS Worldpay Problems

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   Hi all,

one of my customers has been having intermittent problems with RBS Worldpay.  Sometimes, when the cart is posted, there is an error screen that says that either the account is not valid or has been closed.

RBS are not accepting there is a problem, but we do know it is happening.

Every time I try, it goes through successfully.

Has anyone else had any experience of this?

Many thanks,  Ian

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netquality Members Profile Find Members Posts Regular Joined: 16 November 2006 Location: United Kingdom Status: Offline Points: 48	Post Options Post Reply Quote netquality Report Post Thanks(0) Quote Reply Topic: RBS Worldpay Problems Posted: 02 December 2010 at 2:42pm
	Hi all, one of my customers has been having intermittent problems with RBS Worldpay. Sometimes, when the cart is posted, there is an error screen that says that either the account is not valid or has been closed. RBS are not accepting there is a problem, but we do know it is happening. Every time I try, it goes through successfully. Has anyone else had any experience of this? Many thanks, Ian
	Ian Rankin Net Quality Web Design

netquality Members Profile Find Members Posts Regular Joined: 16 November 2006 Location: United Kingdom Status: Offline Points: 48	Post Options Post Reply Quote netquality Report Post Thanks(0) Quote Reply Posted: 02 December 2010 at 2:47pm
	I now have more information: The error message says: The information sent from the merchant's site is invalid or incomplete. Please send the following information to the merchant: The transaction cannot be processed due to one or more of the following: the merchant account is suspended the order currency you selected is not supported the authorisation mode is incorrect test mode is unavailable the installation is not live It makes it look like Roman Cart is at fault but as most of the time it works fine it leads me to think it is the fault of RBS. Any ideas anyone? Many thanks, Ian
	Ian Rankin Net Quality Web Design

Dave P Members Profile Find Members Posts RomanCart Guru Joined: 15 February 2004 Location: United Kingdom Status: Offline Points: 4066	Post Options Post Reply Quote Dave P Report Post Thanks(0) Quote Reply Posted: 02 December 2010 at 7:27pm
	Hi Ian, You need to post this in Integration, so that Support will see it; they might be able to offer an insight. Sorry I can't help with the actual problem.
	Regards, Dave P. Gifts for all at HoneyPotGifts

Red Members Profile Find Members Posts Senior Member Joined: 06 August 2009 Status: Offline Points: 876	Post Options Post Reply Quote Red Report Post Thanks(0) Quote Reply Posted: 03 December 2010 at 8:10am
	WE use RBS Worldpay and have not received any reported problems Red