RC not saving notes

We are on holidays and are trying to use th enotes section of RC to transfer information to our office.
RC is not saving the information in the notes and keeps deleting them. Can someone help me with this.
Geoff

Hello Dave
Yes I am saving the notes. When you click the save button the test disappears. However the note icon shows in the order screen.

If you reopen the note, there is nothing there, hitting the backspace or delete key a few times getting rid of white space allows the note to be removed from the order screen.

So it is saving something just not visable. Have tried it in Firefox and Google chrome

No it is not that. I typed in the word text and attempted to save it and it deletes it.

What I can say, is that I am using my AUD$ shopping cart which is platinum and I note that only orders from my UK shopping cart are not working. So it has something to do with that.

But it did work before, it is only now that it has stopped working

Hello
Yes I am using a multi cart sales manager accessing an associated cart.
Main StoreID is 45476. Notes from this store appear OK
Seconary store is 45365. These notes do not work.

You can try invoice 6659163.

We are currently on holidays accessing the network from our room at a Marriott hotel. When I tried the notes on our home network before we left both worked. But now on this is not happening. I am wondering if it has anything to do with logging through the hotel network. Security or something like that.

Hi,
This should be ok now.
Many Thanks
Support