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Refunds...manual or automatic?

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dublevay View Drop Down
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Joined: 19 August 2013
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    Posted: 21 February 2016 at 9:53pm
Hi,

Our RomanCart is linked with PayPal. We performed a test transaction and subsequently refunded the purchase amount via PayPal. I notice that it does not automatically update within RomanCart. Is that by design? I also notice that there is a 'Mark as Refunded' status within the RomanCart sales options.

Thanks

John
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Support James View Drop Down
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Joined: 30 November 2010
Location: Bath
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support James Quote  Post ReplyReply Direct Link To This Post Posted: 23 February 2016 at 11:15am
Hi John,

PayPal only send us a payment status message at the time of purchase and so we wont get a response from them for refunds. This means you will need to manually mark the order as refunded in romancart.

Thanks

James
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