Sage Pay Users

Help I think there may be an issue with this live service. I am getting intermittent failures on my RomanCart to Sage Pay.

What happens is that cutomer clicks over from Roman Cart to Sagepay. They then pay for goods.

But they see are presented with a (blank) white screen.

Sage pay do in fact TAKE the money (Goods Paid for) in full.

But there is no return to Roman Cart from Sage pay.


Looking at the Roman Cart screen of transactions its showing them as "unpaid" in its white block colour(unpaid)rather than purple (paid)

Result:

1) Some customers go in and pay a SECOND time.
2) Some customers abandon the cart, BUT they have paid for goods
3) Some customers go in a day later and pay again.

I have a very confused Roman Cart and a 7 transactions that are astray.

Started on 8th of October and last night still going on (18th)

I am faced with refunding customers, sending out late goods. Just so you know we didnt check the failed transactions just left them so we are now having to post goods on the hurry up.

Is this related to the new email thing mentioned here??


Richard Hazell
365 Drills is no return

Edited by hazellr - 19 October 2012 at 11:03am

So far this is the action we are taking

1) 24th September [Full customer refund]
2) 3rd October [Full customer refund]
3) 8th Oct [No further action]
4) 8th Oct [Resending the goods]
5) 8th Oct [Full refund]
6) 10th Oct {Resending the goods}
7) 12th Oct { Multiple order attempts - all success - refunds on all }
8) 13th Oct [Full Refund]
9) 17th Oct (Full refund)
10) 17th Oct (full refund)

Edited by hazellr - 19 October 2012 at 12:10pm

Hi,
What is your storeid?
Have you tried a test transaction yourselves?
Many thanks
Support

We have been testing it ourselves too.

So far cant replicate the fault.

We have also contacted Sage support.

We have been providing SagePay with VPStxID information (Note that we now HAVE sent them the correct numbers)

And so they (SagePay) are looking into it too.