Sorry We Can't show tihs page right now.

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   As per the subject line.

Also shows a title bar message "This page (https://admin.romancart.com/) is currently offline. However, because the site uses Cloudflare's Always Online™ technology " !

It appears RC is completely down ?  Nothing for the last hour at least.
Tried accessing the admin page by Chrome and Internet explored but both show the same message.

Please provide a status update.
Thanks.

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RowanEng Members Profile Find Members Posts Newbie Joined: 01 November 2009 Location: Oxfordshire Status: Offline Points: 24	Post Options Post Reply Quote RowanEng Report Post Thanks(0) Quote Reply Topic: Sorry We Can't show tihs page right now. Posted: 14 August 2019 at 9:29am
	As per the subject line. Also shows a title bar message "This page (https://admin.romancart.com/) is currently offline. However, because the site uses Cloudflare's Always Online™ technology " ! It appears RC is completely down ? Nothing for the last hour at least. Tried accessing the admin page by Chrome and Internet explored but both show the same message. Please provide a status update. Thanks.

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 14 August 2019 at 9:30am
	Hi, Unfortunately there is an issue with a connectivity provider of RomanCart who have declared a 'major incident' They are working on a resolution to the problem. Apologies for the obvious inconvenience with this. We will post to our twitter feed @romancart if we receive any further information or when the service is restored. Kind Regards Simon RomanCart Support

RowanEng Members Profile Find Members Posts Newbie Joined: 01 November 2009 Location: Oxfordshire Status: Offline Points: 24	Post Options Post Reply Quote RowanEng Report Post Thanks(0) Quote Reply Posted: 14 August 2019 at 9:47am
	Hi. Thanks for the reply. Please also post updates on this page, I don't use Twitter. Thanks.

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 14 August 2019 at 9:51am
	Hi, Yes - will do. Ultimately we are waiting for the connectivity provider's engineers to resolve the issue. They are working on this. Simon RomanCart Support

EddieODG Members Profile Find Members Posts Newbie Joined: 07 November 2015 Location: London Status: Offline Points: 28	Post Options Post Reply Quote EddieODG Report Post Thanks(0) Quote Reply Posted: 14 August 2019 at 10:10am
	Site has been down since at least 8.30am BST for me. Do we know when it went down?

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 14 August 2019 at 10:15am
	Hi, Yes - just before 8am. We detected the problem immediately and alerted the datacenter we use. They started looking into it and it became apparent that the issue was with the connectivity provider who is looking into it. Frustrating for us as all our systems are working but currently not able to reach the net. Many Thanks Support

EddieODG Members Profile Find Members Posts Newbie Joined: 07 November 2015 Location: London Status: Offline Points: 28	Post Options Post Reply Quote EddieODG Report Post Thanks(0) Quote Reply Posted: 14 August 2019 at 10:33am
	Thanks for the update. Cloudfare are showing all systems operational and no reported incidents today. Can you advise who it is that is reporting "major incident". Thanks.

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 14 August 2019 at 11:39am
	Hi, It's not a cloudflare issue - it's with our connectivity provider. The latest is "Both senior engineers and managers are involved in the investigation and we continue to work on this as a priority." Thanks Simon

EddieODG Members Profile Find Members Posts Newbie Joined: 07 November 2015 Location: London Status: Offline Points: 28	Post Options Post Reply Quote EddieODG Report Post Thanks(0) Quote Reply Posted: 14 August 2019 at 11:40am
	Can you be open with who this "connectivity supplier" is? Edited by EddieODG - 14 August 2019 at 11:41am

AnnieCov Members Profile Find Members Posts Regular Joined: 20 July 2008 Location: Coventry, UK Status: Offline Points: 55	Post Options Post Reply Quote AnnieCov Report Post Thanks(0) Quote Reply Posted: 14 August 2019 at 12:16pm
	Our first report from a customer, saying they could not order was at 7:50AM. It's now 12:15 and Romancart is still down over 4 hours later. This is totally unacceptable. Some honest answers would be a fairer approach to this situation. It's costing my business hundreds of pounds an hour.
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