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Tangible and Intangible Goods SM Despatch

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rich-erich View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rich-erich Quote  Post ReplyReply Direct Link To This Post Topic: Tangible and Intangible Goods SM Despatch
    Posted: 06 March 2015 at 10:31am
Hi

At the moment when someone orders both a tangible and intangible item (eg download) from us when we go to despatch the order the SM is expecting us to despatch the download.

Can you make it so the SM knows this is for customers to download and not us to despatch.

Thanks
Rich
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 06 March 2015 at 10:38am
Hi,
We will take a look.
It shouldn't be doing that.
Do you have an example order number?
Many Thanks
Support
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rich-erich View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rich-erich Quote  Post ReplyReply Direct Link To This Post Posted: 06 March 2015 at 10:42am
17410891
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 06 March 2015 at 11:07am
Hi,

This should be ok now.
Please let us know if you get any further problems with this.

Many Thanks
Support
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rich-erich View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rich-erich Quote  Post ReplyReply Direct Link To This Post Posted: 06 March 2015 at 11:09am
Thanks for swift action.

Rich
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rich-erich View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rich-erich Quote  Post ReplyReply Direct Link To This Post Posted: 08 June 2015 at 4:12pm
Can you please check this as it's still not fixed for us.

eg today
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 09 June 2015 at 11:24am
Hi,

Did you get this issue on the despatch screen or were you using the 'quick all despatch' option?

Many Thanks
Support

Edited by Support - 09 June 2015 at 11:24am
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rich-erich View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rich-erich Quote  Post ReplyReply Direct Link To This Post Posted: 09 June 2015 at 11:40am
On the despatch page
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 09 June 2015 at 11:48am
Hi,
We have made a further change which should address this.
Please let us know if you get this or any other related issue next time you get a similar order.
Many Thanks
Support
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rich-erich View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rich-erich Quote  Post ReplyReply Direct Link To This Post Posted: 09 June 2015 at 12:07pm
Ok, thanks
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