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Tangible and Intangible Goods SM Despatch

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rich-erich View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rich-erich Quote  Post ReplyReply Direct Link To This Post Posted: 20 July 2015 at 10:21am
I think this just needs tweeking.

When the tangible items have been posted the SM now says for these orders that 'some despatched'. This indicates that there are still outstanding items to post, when in fact these cant be posted as they are downloads.

eg 17983635
41640
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 20 July 2015 at 10:45am
Hi Rich-erich,

How did you despatch them? 'Quick All Despatch' or on the Despatch screen?

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rich-erich View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rich-erich Quote  Post ReplyReply Direct Link To This Post Posted: 20 July 2015 at 10:49am
On the despatch screen by selecting all for despatch (the non tangibles don't appear in the list)
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 20 July 2015 at 11:55am
Hi,

You need to set your downloads to non tangible.
You can have tangible downloads, but they were not showing on the despatch screen.

Many Thanks
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rich-erich View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rich-erich Quote  Post ReplyReply Direct Link To This Post Posted: 20 July 2015 at 12:09pm
Thanks, will have a look at this.
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rich-erich View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rich-erich Quote  Post ReplyReply Direct Link To This Post Posted: 27 July 2015 at 9:38am
Support can you have look at this new order please

RC18010489

The download item is now back on the despatch screen as something to select and post.

It is set as Tangible:No in the PM
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 27 July 2015 at 10:55am
Hi,

The sales record has the item as tangible.
The product is set to Not Tangible.

When did you set it to 'Not Tangible'

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rich-erich View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rich-erich Quote  Post ReplyReply Direct Link To This Post Posted: 27 July 2015 at 11:07am
After your previous post I changed it pretty fast, either on the 20th or 21st July, along with about 8 other products that were incorrect.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rich-erich Quote  Post ReplyReply Direct Link To This Post Posted: 27 July 2015 at 11:14am
Has it got anything to do with how we sell the intangible item - ie it is set up as an offer when you buy a tangible item.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 27 July 2015 at 11:21am
Hi,

Quite possibly - have you had other orders since the change where the despatch has worked correctly.

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