Tangible and Intangible Goods SM Despatch

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   I think this just needs tweeking.

When the tangible items have been posted the SM now says for these orders that 'some despatched'. This indicates that there are still outstanding items to post, when in fact these cant be posted as they are downloads.

eg 17983635
41640

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rich-erich Members Profile Find Members Posts Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735	Post Options Post Reply Quote rich-erich Report Post Thanks(0) Quote Reply Posted: 20 July 2015 at 10:21am
	I think this just needs tweeking. When the tangible items have been posted the SM now says for these orders that 'some despatched'. This indicates that there are still outstanding items to post, when in fact these cant be posted as they are downloads. eg 17983635 41640

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 20 July 2015 at 10:45am
	Hi Rich-erich, How did you despatch them? 'Quick All Despatch' or on the Despatch screen? Many Thanks Support

rich-erich Members Profile Find Members Posts Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735	Post Options Post Reply Quote rich-erich Report Post Thanks(0) Quote Reply Posted: 20 July 2015 at 10:49am
	On the despatch screen by selecting all for despatch (the non tangibles don't appear in the list)

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 20 July 2015 at 11:55am
	Hi, You need to set your downloads to non tangible. You can have tangible downloads, but they were not showing on the despatch screen. Many Thanks Support

rich-erich Members Profile Find Members Posts Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735	Post Options Post Reply Quote rich-erich Report Post Thanks(0) Quote Reply Posted: 20 July 2015 at 12:09pm
	Thanks, will have a look at this.

rich-erich Members Profile Find Members Posts Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735	Post Options Post Reply Quote rich-erich Report Post Thanks(0) Quote Reply Posted: 27 July 2015 at 9:38am
	Support can you have look at this new order please RC18010489 The download item is now back on the despatch screen as something to select and post. It is set as Tangible:No in the PM

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 27 July 2015 at 10:55am
	Hi, The sales record has the item as tangible. The product is set to Not Tangible. When did you set it to 'Not Tangible' Many Thanks Support

rich-erich Members Profile Find Members Posts Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735	Post Options Post Reply Quote rich-erich Report Post Thanks(0) Quote Reply Posted: 27 July 2015 at 11:07am
	After your previous post I changed it pretty fast, either on the 20th or 21st July, along with about 8 other products that were incorrect.

rich-erich Members Profile Find Members Posts Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735	Post Options Post Reply Quote rich-erich Report Post Thanks(0) Quote Reply Posted: 27 July 2015 at 11:14am
	Has it got anything to do with how we sell the intangible item - ie it is set up as an offer when you buy a tangible item.

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 27 July 2015 at 11:21am
	Hi, Quite possibly - have you had other orders since the change where the despatch has worked correctly. Many Thanks Support