Text on Free Delivery

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   Hi

We have a "Free Delivery if order is over £50" policy across our shop.

It works great and when customers put over £50 of goods into the cart, the delivery charge goes to £0.00 - which is great.

A problem recently arose where people, when seeing the £0.00, actually thought they had done something wrong and starting looking for a way to get the delivery back! (I know, it sounds a bit nuts but this has happened twice in a week now!! And they have moaned about it!!)

It there any way, to have a text line come up that says "Congratulations, you have qualified for Free Delivery" - (or we can edit it how we want) when they have put enough goods in the cart to hit the delivery charge of £0.00??

Thanks
Rob

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Digital Bob Members Profile Find Members Posts Senior Member Joined: 11 July 2004 Location: United Kingdom Status: Offline Points: 110	Post Options Post Reply Quote Digital Bob Report Post Thanks(0) Quote Reply Topic: Text on Free Delivery Posted: 20 November 2012 at 7:05pm
	Hi We have a "Free Delivery if order is over £50" policy across our shop. It works great and when customers put over £50 of goods into the cart, the delivery charge goes to £0.00 - which is great. A problem recently arose where people, when seeing the £0.00, actually thought they had done something wrong and starting looking for a way to get the delivery back! (I know, it sounds a bit nuts but this has happened twice in a week now!! And they have moaned about it!!) It there any way, to have a text line come up that says "Congratulations, you have qualified for Free Delivery" - (or we can edit it how we want) when they have put enough goods in the cart to hit the delivery charge of £0.00?? Thanks Rob
	To be is to do - Shakespeare To do is to be - Nietszche Do be do be do - Sinatra http://www.nippazwithattitude.com

raineshoe Members Profile Find Members Posts Senior Member Joined: 03 October 2007 Location: United Kingdom Status: Offline Points: 1502	Post Options Post Reply Quote raineshoe Report Post Thanks(0) Quote Reply Posted: 21 November 2012 at 6:00pm
	Can you not use the "tools" and then "change any text" option maybe?

Digital Bob Members Profile Find Members Posts Senior Member Joined: 11 July 2004 Location: United Kingdom Status: Offline Points: 110	Post Options Post Reply Quote Digital Bob Report Post Thanks(0) Quote Reply Posted: 22 November 2012 at 1:02pm
	Nice suggestion - but the only thing I can actually change in the cart when free delivery is achieved is the £0.00 - and there isn't an option for that as far as I can see.
	To be is to do - Shakespeare To do is to be - Nietszche Do be do be do - Sinatra http://www.nippazwithattitude.com

MountMan Members Profile Find Members Posts Senior Member Joined: 17 February 2009 Location: Bath, UK Status: Offline Points: 119	Post Options Post Reply Quote MountMan Report Post Thanks(0) Quote Reply Posted: 23 November 2012 at 12:18pm
	I have a problem with this, I have two methods for shipping First one is UK Mainland Only is based on price and if they spend over £150.00 it is free and the second is Collection from Shop which is free. Now when somebody qualifies for free shipping if they spend over £150.00, then the Collection from Shop is shown in the basket, so they think they have to collect from the shop!!!
	Keep well Steve I know one day my boat will come in - knowing my luck I will be at the Airport !

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 23 November 2012 at 12:28pm
	Hi, Change the order of the shipping methods (using the green arrows) at 'configure'/'shipping' Many Thanks Support

MountMan Members Profile Find Members Posts Senior Member Joined: 17 February 2009 Location: Bath, UK Status: Offline Points: 119	Post Options Post Reply Quote MountMan Report Post Thanks(0) Quote Reply Posted: 23 November 2012 at 1:28pm
	Thanks support, but I have them in the following order already UK Mainland Only Collect from Shop But when the Free Shipping is triggered by spending £150.00 + the only option that shows in the basket is Collect from Shop
	Keep well Steve I know one day my boat will come in - knowing my luck I will be at the Airport !

Support Oliver Members Profile Find Members Posts RomanCart Team Joined: 06 April 2010 Status: Offline Points: 333	Post Options Post Reply Quote Support Oliver Report Post Thanks(0) Quote Reply Posted: 23 November 2012 at 1:29pm
	Hi, Have you checked that your Cart allows free shipping? Go to 'Tools/Options/Shipping. Kind Regards Support

MountMan Members Profile Find Members Posts Senior Member Joined: 17 February 2009 Location: Bath, UK Status: Offline Points: 119	Post Options Post Reply Quote MountMan Report Post Thanks(0) Quote Reply Posted: 23 November 2012 at 2:07pm
	Just checked that and there is no Option for free shipping or do you mean make sure the Do not allow the order to proceed with a shipping cost of zero : is not ticked
	Keep well Steve I know one day my boat will come in - knowing my luck I will be at the Airport !

MountMan Members Profile Find Members Posts Senior Member Joined: 17 February 2009 Location: Bath, UK Status: Offline Points: 119	Post Options Post Reply Quote MountMan Report Post Thanks(0) Quote Reply Posted: 30 November 2012 at 4:16pm
	Well ?
	Keep well Steve I know one day my boat will come in - knowing my luck I will be at the Airport !

Support Oliver Members Profile Find Members Posts RomanCart Team Joined: 06 April 2010 Status: Offline Points: 333	Post Options Post Reply Quote Support Oliver Report Post Thanks(0) Quote Reply Posted: 30 November 2012 at 4:18pm
	Hi, Please contact Support Directly with your Store ID and Support Tag (Found under 'Help' and 'Contact us') this will allow them to review your settings and investigate your issue further. Kind Regards RomanCart Support