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Text on Free Delivery

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Digital Bob View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Digital Bob Quote  Post ReplyReply Direct Link To This Post Topic: Text on Free Delivery
    Posted: 20 November 2012 at 7:05pm
Hi

We have a "Free Delivery if order is over 50" policy across our shop.

It works great and when customers put over 50 of goods into the cart, the delivery charge goes to 0.00 - which is great.

A problem recently arose where people, when seeing the 0.00, actually thought they had done something wrong and starting looking for a way to get the delivery back! (I know, it sounds a bit nuts but this has happened twice in a week now!! And they have moaned about it!!)

It there any way, to have a text line come up that says "Congratulations, you have qualified for Free Delivery" - (or we can edit it how we want) when they have put enough goods in the cart to hit the delivery charge of 0.00??

Thanks
Rob
To be is to do - Shakespeare
To do is to be - Nietszche
Do be do be do - Sinatra

http://www.nippazwithattitude.com
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raineshoe View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote raineshoe Quote  Post ReplyReply Direct Link To This Post Posted: 21 November 2012 at 6:00pm
Can you not use the "tools" and then "change any text" option maybe?
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Digital Bob View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Digital Bob Quote  Post ReplyReply Direct Link To This Post Posted: 22 November 2012 at 1:02pm
Nice suggestion - but the only thing I can actually change in the cart when free delivery is achieved is the 0.00 - and there isn't an option for that as far as I can see.
To be is to do - Shakespeare
To do is to be - Nietszche
Do be do be do - Sinatra

http://www.nippazwithattitude.com
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MountMan View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MountMan Quote  Post ReplyReply Direct Link To This Post Posted: 23 November 2012 at 12:18pm
I have a problem with this, I have two methods for shipping
First one is UK Mainland Only is based on price and if they spend over 150.00 it is free and the second is Collection from Shop which is free. Now when somebody qualifies for free shipping if they spend over 150.00, then the Collection from Shop is shown in the basket, so they think they have to collect from the shop!!!
Keep well
Steve
I know one day my boat will come in - knowing my luck I will be at the Airport !

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Support View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 23 November 2012 at 12:28pm
Hi,
Change the order of the shipping methods (using the green arrows) at 'configure'/'shipping'
Many Thanks
Support
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MountMan View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MountMan Quote  Post ReplyReply Direct Link To This Post Posted: 23 November 2012 at 1:28pm
Thanks support, but I have them in the following order already

UK Mainland Only

Collect from Shop

But when the Free Shipping is triggered by spending 150.00 + the only option that shows in the basket is Collect from Shop

Keep well
Steve
I know one day my boat will come in - knowing my luck I will be at the Airport !

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Support Oliver View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Oliver Quote  Post ReplyReply Direct Link To This Post Posted: 23 November 2012 at 1:29pm
Hi,

Have you checked that your Cart allows free shipping? Go to 'Tools/Options/Shipping.

Kind Regards

Support
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MountMan View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MountMan Quote  Post ReplyReply Direct Link To This Post Posted: 23 November 2012 at 2:07pm
Just checked that and there is no Option for free shipping
or do you mean make sure the
Do not allow the order to proceed with a shipping cost of zero : is not ticked
Keep well
Steve
I know one day my boat will come in - knowing my luck I will be at the Airport !

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MountMan View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote MountMan Quote  Post ReplyReply Direct Link To This Post Posted: 30 November 2012 at 4:16pm
Well ?
Keep well
Steve
I know one day my boat will come in - knowing my luck I will be at the Airport !

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Support Oliver View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Oliver Quote  Post ReplyReply Direct Link To This Post Posted: 30 November 2012 at 4:18pm
Hi,

Please contact Support Directly with your Store ID and Support Tag (Found under 'Help' and 'Contact us') this will allow them to review your settings and investigate your issue further.

Kind Regards

RomanCart Support
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