Renewal Offer

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   Hi Annie,

Send your Store ID and Support Tag to us at 'support@romancart.com' (make sure you reference this thread in your email) and we'll sort this out for you.

Your support tag is located under 'Help > Contact Us'.

Thanks

James

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Support James Members Profile Find Members Posts RomanCart Team Joined: 30 November 2010 Location: Bath Status: Offline Points: 773	Post Options Post Reply Quote Support James Report Post Thanks(0) Quote Reply Topic: Renewal Offer Posted: 08 July 2011 at 3:12pm
	Hi Annie, Send your Store ID and Support Tag to us at 'support@romancart.com' (make sure you reference this thread in your email) and we'll sort this out for you. Your support tag is located under 'Help > Contact Us'. Thanks James

Amber Members Profile Find Members Posts Senior Member Joined: 18 April 2005 Location: United Kingdom Status: Offline Points: 623	Post Options Post Reply Quote Amber Report Post Thanks(0) Quote Reply Posted: 08 July 2011 at 3:03pm
	Hi, I'd email Support and explain it to them. I think in all likelihood they will reactivate the offer for you; it's worth a go.
	Regards, Graham Amber Chiropody Supplies

AnnieCov Members Profile Find Members Posts Regular Joined: 20 July 2008 Location: Coventry, UK Status: Offline Points: 55	Post Options Post Reply Quote AnnieCov Report Post Thanks(0) Quote Reply Posted: 06 July 2011 at 7:22pm
	Yes, I've done that but it only gives me the 12 month renewal option, not 14 months that came with the offer.
	Quality Poster, Photo and Canvas Printing CD/DVD Duplication AMC Photographics

raineshoe Members Profile Find Members Posts Senior Member Joined: 03 October 2007 Location: United Kingdom Status: Offline Points: 1502	Post Options Post Reply Quote raineshoe Report Post Thanks(0) Quote Reply Posted: 06 July 2011 at 7:21pm
	I don't think you can get it back unless Romancart can undo whatever has been clicked. However, if you go to profile, upgrade cart you should be able to see where you are up to anyway and you can renew from there.

AnnieCov Members Profile Find Members Posts Regular Joined: 20 July 2008 Location: Coventry, UK Status: Offline Points: 55	Post Options Post Reply Quote AnnieCov Report Post Thanks(0) Quote Reply Posted: 06 July 2011 at 7:16pm
	When logging into Romancart a screen came up with an renewal offer of 2 months free if renewed before 19th August. I do this every year but one of my errrm "clever" staff decided to check the box that said not to show this message again. I've hunted through many menus trying to get this back. Andy advice please?
	Quality Poster, Photo and Canvas Printing CD/DVD Duplication AMC Photographics