Incorporate region option in cart page

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   Am I missing something here?

Overseas customer has navigated through, and decided to purchase from, an English website.

Why would such a person have such a major problem with setting their region before accessing the basket?

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rscass Members Profile Find Members Posts Senior Member Joined: 07 November 2007 Status: Offline Points: 720	Post Options Post Reply Quote rscass Report Post Thanks(0) Quote Reply Topic: Incorporate region option in cart page Posted: 26 January 2013 at 11:13pm
	Am I missing something here? Overseas customer has navigated through, and decided to purchase from, an English website. Why would such a person have such a major problem with setting their region before accessing the basket?

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 26 January 2013 at 9:53am
	Hi, It would be great to have it as an option, however because of the amount of work and our current busy development schedule it is not something we would be able to do. Many Thanks Support

jackslad Members Profile Find Members Posts Senior Member Joined: 07 April 2009 Status: Offline Points: 412	Post Options Post Reply Quote jackslad Report Post Thanks(0) Quote Reply Posted: 26 January 2013 at 9:46am
	Hi Support - both Red and I know that - - what we want is the region/country drop down list incorporating into the cart page as an option - can this be done yes - or no??? Please read what we are saying - or are we talking to an auto-prompt??
	_____________________________ Reflections of infinity, Hitchin

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 26 January 2013 at 9:34am
	Hi, At 'tools'/'options'/'region' you can select whether the region screen is displayed or if the region should simply default to your default country. Many Thanks Support

jackslad Members Profile Find Members Posts Senior Member Joined: 07 April 2009 Status: Offline Points: 412	Post Options Post Reply Quote jackslad Report Post Thanks(0) Quote Reply Posted: 26 January 2013 at 9:28am
	I was away from the shop yesterday afternoon but I strongly urge RC to implement the region drop-down option from within the cart page along the lines Red has suggested. The present system is illogical. If we show the region page first to UK customers it is another click to leave that page. If we show the region page to overseas customers it is not what they are expecting - they want to get on with the order not have to read instruction on how to use the region page. Including the drop-down option in the cart page is an essential IMHO. All RC customers could be offered the option of showing the region drop-down in their RC set-up or not.
	_____________________________ Reflections of infinity, Hitchin

Red Members Profile Find Members Posts Senior Member Joined: 06 August 2009 Status: Offline Points: 876	Post Options Post Reply Quote Red Report Post Thanks(0) Quote Reply Posted: 25 January 2013 at 7:11pm
	Support forget my last thought and go back to the prev.- could you not just add on the cart page to the existing Your Location : UNITED KINGDOM- Change - the drop down selection button that has it`s own seperate page at the moment, so that the customer stays on the one page and does not jump about. The country selection button would then not move them from the cart page but just update the totals with the correct postage and tax depending on the country selected. Red

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 25 January 2013 at 6:35pm
	Hi, I'm not sure I understand what you mean. If the customer has to make the selection first then it is best to have it on a separate page to make sure that they do this. If it were on the cart page then you would have to put it above the list of products perhaps under your logo and hope that the customer doidn't quickly scroll past it and ignore it. How would you see it working? i.e. what would the customer see regarding the products, tax etc that appears on the cart page? Many Thanks Support

Red Members Profile Find Members Posts Senior Member Joined: 06 August 2009 Status: Offline Points: 876	Post Options Post Reply Quote Red Report Post Thanks(0) Quote Reply Posted: 25 January 2013 at 3:05pm
	Support could you have the country selection button first so that once selection is made the correct postage and prices would be shown? but not on a seperate page as it is now. Red

Red Members Profile Find Members Posts Senior Member Joined: 06 August 2009 Status: Offline Points: 876	Post Options Post Reply Quote Red Report Post Thanks(0) Quote Reply Posted: 25 January 2013 at 2:21pm
	Support could you not just add on the cart page to the existing Your Location : UNITED KINGDOM- Change - the drop down selection button that has it`s own seperate page at the moment, so that the customer stays on the one page and does not jump about. The country selection button would be better there as it would not move them from the cart page but just update the totals with the correct postage and tax depending on the country selected. Red

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 25 January 2013 at 11:42am
	Hi, I will get the text on the mobile cart sorted out. It should just say 'change'. Red: If the region screen were part of the cart page then it would have to default to the default region for everyone initially so it wouldn't solve the problem you are referring to. Jackslad: It should say 'Change' not 'Change Region' however some stores will have 'North West' or post code regions or anything if the are using shipping in this way. How would you see a region screen as part of the cart screen operating? i.e. what would you want the customer experience to be? Many Thanks Support