Tangible and Intangible Goods SM Despatch

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   Hi,
This should be ok non future orders.
Many Thanks
Support

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Topic: Tangible and Intangible Goods SM Despatch Posted: 28 July 2015 at 12:51pm
	Hi, This should be ok non future orders. Many Thanks Support

rich-erich Members Profile Find Members Posts Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735	Post Options Post Reply Quote rich-erich Report Post Thanks(0) Quote Reply Posted: 28 July 2015 at 9:15am
	Did you find anything?

rich-erich Members Profile Find Members Posts Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735	Post Options Post Reply Quote rich-erich Report Post Thanks(0) Quote Reply Posted: 27 July 2015 at 11:34am
	OK, thanks

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 27 July 2015 at 11:32am
	Hi, We are going to do a couple of 'not completed' orders on your site to see what the issue is. Many Thanks Support

rich-erich Members Profile Find Members Posts Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735	Post Options Post Reply Quote rich-erich Report Post Thanks(0) Quote Reply Posted: 27 July 2015 at 11:27am
	No, but we really only get orders that are a mix of tangibles and intangibles through the offers.

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 27 July 2015 at 11:21am
	Hi, Quite possibly - have you had other orders since the change where the despatch has worked correctly. Many Thanks Support

rich-erich Members Profile Find Members Posts Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735	Post Options Post Reply Quote rich-erich Report Post Thanks(0) Quote Reply Posted: 27 July 2015 at 11:14am
	Has it got anything to do with how we sell the intangible item - ie it is set up as an offer when you buy a tangible item.

rich-erich Members Profile Find Members Posts Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735	Post Options Post Reply Quote rich-erich Report Post Thanks(0) Quote Reply Posted: 27 July 2015 at 11:07am
	After your previous post I changed it pretty fast, either on the 20th or 21st July, along with about 8 other products that were incorrect.

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 27 July 2015 at 10:55am
	Hi, The sales record has the item as tangible. The product is set to Not Tangible. When did you set it to 'Not Tangible' Many Thanks Support

rich-erich Members Profile Find Members Posts Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735	Post Options Post Reply Quote rich-erich Report Post Thanks(0) Quote Reply Posted: 27 July 2015 at 9:38am
	Support can you have look at this new order please RC18010489 The download item is now back on the despatch screen as something to select and post. It is set as Tangible:No in the PM