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rscass View Drop Down
Senior Member
Senior Member


Joined: 07 November 2007
Status: Offline
Points: 720 		Post Options Post Options   Thanks (0) Thanks(0)   Quote rscass Quote  Post ReplyReply Direct Link To This Post Topic: Sorry We Can't show tihs page right now.
    Posted: 14 August 2019 at 3:20pm
The sales manager and sales manager functionality (invoicing) is slow to load. Normally instant, taking 6-9 seconds to load the page.
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Support View Drop Down
RomanCart Team
RomanCart Team


Joined: 16 March 2004
Location: United Kingdom
Status: Offline
Points: 10794 		Post Options Post Options   Thanks (1) Thanks(1)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 14 August 2019 at 2:20pm
Hi,
Yes - the system is back working since around 1pm.
Sincere apologies for the issues experienced today.
We do everything we can to maximise uptime but in this instance a series of complex technical issues which we did not appear to be in control of took the system offline.

We will post more details once we have had a chance to fully analyse the events and causes and decide what action we can take to minimise the chances of such a problem in the future.

Kind Regards,
Simon
RomanCart Support


Edited by Support - 14 August 2019 at 2:25pm
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Josiah.W View Drop Down
Newbie
Newbie


Joined: 29 September 2016
Status: Offline
Points: 5 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Josiah.W Quote  Post ReplyReply Direct Link To This Post Posted: 14 August 2019 at 1:37pm
Hi all,

Admin area and site appears to be back up on my end (situated in the UK).

Cheers,
Josiah
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EddieODG View Drop Down
Newbie
Newbie


Joined: 07 November 2015
Location: London
Status: Offline
Points: 28 		Post Options Post Options   Thanks (0) Thanks(0)   Quote EddieODG Quote  Post ReplyReply Direct Link To This Post Posted: 14 August 2019 at 1:33pm
Hooray!
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Josiah.W View Drop Down
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Newbie


Joined: 29 September 2016
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Points: 5 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Josiah.W Quote  Post ReplyReply Direct Link To This Post Posted: 14 August 2019 at 1:14pm
Hi all,

Can confirm I'm having similar issues. Each page on our website takes around 30 seconds extra to load, as we get a 522 response code from the RomanCart server when loading scripts such as the following:

- https://www.romancart.com/cartinfo.asp?storeid=XXX&type=1
- https://www.remoteprice.com/data.asp?storeid=XXX&itemcode=XXX&type=1

We also cannot get access to the admin area.

Regards,
Josiah
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AnnieCov View Drop Down
Regular
Regular


Joined: 20 July 2008
Location: Coventry, UK
Status: Offline
Points: 55 		Post Options Post Options   Thanks (0) Thanks(0)   Quote AnnieCov Quote  Post ReplyReply Direct Link To This Post Posted: 14 August 2019 at 12:16pm
Our first report from a customer, saying they could not order was at 7:50AM.

It's now 12:15 and Romancart is still down over 4 hours later. This is totally unacceptable. Some honest answers would be a fairer approach to this situation.

It's costing my business hundreds of pounds an hour.

Quality Poster, Photo and Canvas Printing

CD/DVD Duplication

AMC Photographics
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EddieODG View Drop Down
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Newbie


Joined: 07 November 2015
Location: London
Status: Offline
Points: 28 		Post Options Post Options   Thanks (0) Thanks(0)   Quote EddieODG Quote  Post ReplyReply Direct Link To This Post Posted: 14 August 2019 at 11:40am
Can you be open with who this "connectivity supplier" is?

Edited by EddieODG - 14 August 2019 at 11:41am
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Support View Drop Down
RomanCart Team
RomanCart Team


Joined: 16 March 2004
Location: United Kingdom
Status: Offline
Points: 10794 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 14 August 2019 at 11:39am
Hi,
It's not a cloudflare issue - it's with our connectivity provider.
The latest is "Both senior engineers and managers are involved in the investigation and we continue to work on this as a priority."
Thanks
Simon
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EddieODG View Drop Down
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Joined: 07 November 2015
Location: London
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Points: 28 		Post Options Post Options   Thanks (0) Thanks(0)   Quote EddieODG Quote  Post ReplyReply Direct Link To This Post Posted: 14 August 2019 at 10:33am
Thanks for the update.
Cloudfare are showing all systems operational and no reported incidents today.
Can you advise who it is that is reporting "major incident".
Thanks.
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Support View Drop Down
RomanCart Team
RomanCart Team


Joined: 16 March 2004
Location: United Kingdom
Status: Offline
Points: 10794 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 14 August 2019 at 10:15am
Hi,

Yes - just before 8am.
We detected the problem immediately and alerted the datacenter we use.
They started looking into it and it became apparent that the issue was with the connectivity provider who is looking into it.

Frustrating for us as all our systems are working but currently not able to reach the net.

Many Thanks
Support
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