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Romancart not working, our website isn't too

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D@Mekuti View Drop Down
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Joined: 26 October 2010
Location: Leeds, UK
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    Posted: 02 May 2021 at 12:47pm
Our website is up and running, but any pages with RomanCart links on are not.

Consequently, no-one can buy anything from us or even browse our items.

The RomanCart Admin pages are not loading either.

On a Spinal Tap rating of disaster, this reaches 20 out of 10
Demetri D
www.mekuti.co.uk
Gentle Solutions for Dog Training and Behaviour
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RomanCart Team
RomanCart Team


Joined: 16 March 2004
Location: United Kingdom
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 02 May 2021 at 12:52pm
Hi,

Engineers are on their way to sort out a faulting firewall.
Normally this can be done remotely but unfortunately our remote procedures for this are not working today.

Kind regards
Support
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D@Mekuti View Drop Down
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Joined: 26 October 2010
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Post Options Post Options   Thanks (0) Thanks(0)   Quote D@Mekuti Quote  Post ReplyReply Direct Link To This Post Posted: 02 May 2021 at 12:55pm
Thanks ...
Demetri D
www.mekuti.co.uk
Gentle Solutions for Dog Training and Behaviour
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RomanCart Team
RomanCart Team


Joined: 16 March 2004
Location: United Kingdom
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Points: 10779
Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 02 May 2021 at 2:34pm
Hi,

RomanCart was back up at 2.15PMBST

Apologies for the obvious inconvenience.
Note that later in the year we are switching it to Amazon to avoid this type of issue.

Many Thanks

Support
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EddieODG View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote EddieODG Quote  Post ReplyReply Direct Link To This Post Posted: 02 May 2021 at 2:56pm
I had to disable the Romancart code in header to allow my site to load... Seems to have been down for about 4 hours.
Now re-enabled.
Pleased to hear that you are switching to AWS.
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D@Mekuti View Drop Down
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Joined: 26 October 2010
Location: Leeds, UK
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Post Options Post Options   Thanks (0) Thanks(0)   Quote D@Mekuti Quote  Post ReplyReply Direct Link To This Post Posted: 02 May 2021 at 2:56pm
Yes, thatís great!

Thank you all for the speedy resolution on a bank holiday Sunday, brilliant! RomanCart Customer Service has reached 11 out of 10

New orders are rolling in as we speak.

Much appreciated,
Demetri D
Mekuti
Demetri D
www.mekuti.co.uk
Gentle Solutions for Dog Training and Behaviour
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