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UTF-8 encoding and foreign characters

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Silent_Explorer View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Silent_Explorer Quote  Post ReplyReply Direct Link To This Post Posted: 15 June 2011 at 7:40pm
Support,

I've just taken order RC9986176 from Norway
and the problem is still the same:

Address as displayed in RC:

Kirkeveien 40
Tr�gstad
1860
Norway

Unlike the order on Tueday which was via PayPal EC, the above
order was a card payment via PayPal Pro so regretfully no
address is displayed in PayPal, consequently I'm unable
to verify the correct spelling.

Regards

Nick G.
The Garage Door Spares & Automation Specialists - open your garage door at the press of a button !
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 15 June 2011 at 11:35pm
Hi,
I have run some tests just now and the problem is I cannot reproduce it.
I tried Æ, Ø, and Å which are all Norweigan letters and it worked both with UTF-8 on and off.

I did however manage to reproduce it if UTF-8 was off and the customer selected the 'remember me' option, then UTF-8 was switched on and the transaction was done again. However it looks like your customer was on their first order which makes this unlikely.

My only suggestion is that they may have pasted their details in from a non-UTF-8 source, or maybe they were using a really old browser which does not support UTF-8.

If you can obtain the correct text from the customer, try a test transaction on your cart to see what I mean.
Any further information you can get, such as what browser the customer was using would be very useful in investigating this further.

Many thanks
Support
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Silent_Explorer View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Silent_Explorer Quote  Post ReplyReply Direct Link To This Post Posted: 16 June 2011 at 7:42am
Support,

Many thanks for investigating the problem,
I'll wait and see if this was a 'one-off' an isolated case

Regards

Nick G.
The Garage Door Spares & Automation Specialists - open your garage door at the press of a button !
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Red View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Red Quote  Post ReplyReply Direct Link To This Post Posted: 16 June 2011 at 8:03am
"Can you confirm that you are advising us to adopt one of the following options?

1/ Switch off the UTF-8 setting within RC and send readable email confirmation messages to the customer but print scrambled addresses within RC

or

2/ Switch on the UTF-8 setting within RC and print a readable address on the invoice within RC sales manager but send email confirmation & despatch messages containing scrambled addresses

Please advise "

Dear Support
This scrambled addresses is a big problem to a lot of us and something that should be sorted prior to you working on new and unasked for additions to the cart, with increased worldwide ordering on the internet we need to be able to read our overseas customers addresses.
You say you cannot reproduce the problem however I assure you that there is one as a number of us have stated here on the forum and I am sure have also sent direct emails to you on the subject. As the prev. post above states it does not matter if we have the UTF-8 switched on or off as both give scrambled addresses via Romancart.
Can you please try to sort this major problem we users have with the system?
Red

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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 17 June 2011 at 4:24pm
Hi,
We would recommend that you switch on utf-8.
This will send the email and show the screens with the UTF-8 character set.

It all works fine when we try it, so it must be something to do with some browsers not supporting utf-8, which must be very old or something.

As soon as we can reproduce the problem then we will be in a much better position to advise.
If you find a way to do this then please let us know.

Many Thanks
Support
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Red View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Red Quote  Post ReplyReply Direct Link To This Post Posted: 20 June 2011 at 12:39pm
Hi Support
We use IE9 and we are not the only ones with this address problem
red
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 20 June 2011 at 12:40pm
Hi Red,
Please can you confirm that when you try a test transaction with non UK characters in it you get this problem.
Please also send us the order id of the transaction.
Many Thanks
Support

Edited by Support - 20 June 2011 at 12:41pm
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Red View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Red Quote  Post ReplyReply Direct Link To This Post Posted: 20 June 2011 at 1:12pm
Dear Support
We have just made a test transaction with the UTF-8 switched on order number RC10012264 and the address on the cart was OK however the email sent to the customer is not

Your Order details as listed below have been received - Ref. Number RC10012264 20th Jun 2011
Currency is British Pound Total £28.80

Your details are shown below for order ref: RC10012264


Billing Address

Title Mr
First Name georäll
Last Name Kiiltomäki
Address 1 (Not a PO Box) ffffffffffffffffff
Address 2 ggggg
Town hhhhhh
County ffff
Postcode
Country UNITED KINGDOM

If the utf-8 is switched off as it was on our system yesterday and our copy of their address was wrong but the email sent to them was correct
order RC10008304

Which is what we have been saying is happening ie

1/ Switch off the UTF-8 setting within RC and send readable email confirmation messages to the customer but print scrambled addresses within RC

or

2/ Switch on the UTF-8 setting within RC and print a readable address on the invoice within RC sales manager but send email confirmation & despatch messages containing scrambled addresses

Red







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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 20 June 2011 at 2:46pm
Hi,
This means that you are using an email reader which is not capable of reading utf-8 encoding.
Please can you double check this and let us know.
Many Thanks
Support
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Red View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Red Quote  Post ReplyReply Direct Link To This Post Posted: 20 June 2011 at 3:30pm
Hi Support
We have just done a new test sale to test the email reader and get the same results both with BT outlook web mail with the UTF-8 set on and also with Windoes live mail again with the UTF-8 set as on, both give an unreadable result
Red
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