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Accessing old order |
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heldenbrau 
Senior Member 
Joined: 21 November 2007 Status: Offline Points: 129 |
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 Topic: Accessing old orderPosted: 11 July 2011 at 1:58pm |
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A customer ordered something from me on Saturday, but I hadn't set up my credit card processing properly so she couldn't pay. It was a big order that would have taken ages for her to do, is there a way she can access this order again and pay?
Edited by heldenbrau - 11 July 2011 at 2:04pm |
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Dave P
RomanCart Guru 
Joined: 15 February 2004 Location: United Kingdom Status: Offline Points: 4066 |
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Posted: 11 July 2011 at 5:17pm |
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Hi,
Only by entering the details again. If you still have the failed order on your sales manager, you could email her a payment link so that she can pay the correct amount of money by credit card and then you can make the failed order into a paid order and everything will be OK. Alternatively, if your card processing allows it, you could take the payment over the phone and then make the failed order into a paid order. |
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Red
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Joined: 06 August 2009 Status: Offline Points: 876 |
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Posted: 12 July 2011 at 10:54pm |
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Hi, As Dave says above if you go to Tools - Email a request for payment, you can set up a link so she can pay you by card. If you want to see how it looks you can test this by sending yourself a link first. The amount you enter is the cost of the goods without the postage charge or tax as the cart then adds that. We have used it a couple of times and it works fine.
Red |
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