Could Despatch Note email include tracking number?

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   This would make my life easier and for my customers. I wish the Despatch email the customer gets when you despatch an order in the Sales manager would include the Tracking info for them to see. Currently we have to enter their email into Fedex and that means another email they get from us to keep track of their order. 

Thanks!
Jeff

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mrmushroom Members Profile Find Members Posts Newbie Joined: 03 May 2012 Status: Offline Points: 37	Post Options Post Reply Quote mrmushroom Report Post Thanks(0) Quote Reply Topic: Could Despatch Note email include tracking number? Posted: 23 July 2014 at 6:45pm
	This would make my life easier and for my customers. I wish the Despatch email the customer gets when you despatch an order in the Sales manager would include the Tracking info for them to see. Currently we have to enter their email into Fedex and that means another email they get from us to keep track of their order. Thanks! Jeff

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10803	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 23 July 2014 at 6:50pm
	Hi, Do this using the fields at the bottom of the 'tools'/'options'/'email' screen. Many thanks Support

mrmushroom Members Profile Find Members Posts Newbie Joined: 03 May 2012 Status: Offline Points: 37	Post Options Post Reply Quote mrmushroom Report Post Thanks(0) Quote Reply Posted: 23 July 2014 at 8:12pm
	Thanks! I dont know how I missed this!

sawestwood Members Profile Find Members Posts Regular Joined: 13 December 2010 Location: United+Kingdom Status: Offline Points: 46	Post Options Post Reply Quote sawestwood Report Post Thanks(0) Quote Reply Posted: 30 July 2014 at 8:30am
	Sorry for my lack of coding knowledge but how does this work, what do you enter in the fields?

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10803	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 30 July 2014 at 8:33am
	Hi, Here is come sample code <code> Dear <firstname>,<br><br> We thought you'd like to know that the following has been despatched to:<br><despatchaddress><br> The tracking reference for this order is <trackingref>. Log onto http://www.mycouriers.com/track to see the tracking status.<br><otherinformation> <br><br> Thanks<br>The Shop Team<br><br> </code> Many Thanks Support

sawestwood Members Profile Find Members Posts Regular Joined: 13 December 2010 Location: United+Kingdom Status: Offline Points: 46	Post Options Post Reply Quote sawestwood Report Post Thanks(0) Quote Reply Posted: 29 August 2014 at 9:17am
	Which field do a paste this in and how do I test it to refine the content?

Support James Members Profile Find Members Posts RomanCart Team Joined: 30 November 2010 Location: Bath Status: Offline Points: 773	Post Options Post Reply Quote Support James Report Post Thanks(0) Quote Reply Posted: 29 August 2014 at 11:26am
	Hi, Click on the despatch icon in the sales manager and you will see the field for the tracking numbers. The tracking number will replace the <trackingref> tag in your email template. Thanks James