New Control Panel and Website this Friday

Hi support,

I've just had a peep at the new control panel and the additional features you've added look very good but I've run into the following problem:

The 'Invoice To' and 'Deliver To' address pop-up window links on the view invoice page are not working (the pop-up window links are working OK on the delivery note view)

Could you please investigate this issue

Regards

Nick G.

Hi,
To clarify an earlier post. The new control panel replaces the existing control panel on Friday. i.e. the existing control panel will not be accessible when this has taken place.

The invoice to link issue is now resolved.
The Order tracking/Gold issue is now resolved.

Many Thanks
Support

Support,

One more problem:

I have the checkbox ticked 'Make merchant email appear to be sent from the Customer' but the 'Despatched Email' is seen to have been sent from the merchants email address (in the old cart both the 'Confirmation Email' & 'Despatched Email' appeared to have come from the customer)

Regards

Nick G.

Support wrote: Hi, To clarify an earlier post. The new control panel replaces the existing control panel on Friday. i.e. the existing control panel will not be accessible when this has taken place. ...

Hi support

I have to strongly protest here. You guys started this thread on 12th July that the new control panel would be ready on Friday 16th. Great! We all looked forward to new functionality that we had been promised for at least a year. And now you're telling us that the old control panel would nolonger be accessible when the new panel is "switched on".

I'm probably not alone in assuming that the bulk of the merchants using RC are small operations like us who are extremely busy during the day and hardly have time to play around with the new control panel. It would be good if you could give us more time before the old one is switched off. Nay ... you MUST give us more time to familiarise ourselves with the new panel and make ALL the adjustments necessary.

So please clarify this.

I see that there is enhanced functionality on the new panel regarding despatches.

With the old panel, we used to click on the despatch the box in the sales manager and either enter a tracking reference (where relevant) or leave everything blank. The tracking referece had some text set up so that the customer knew which courier was being used etc. Where nothing was entered, the customer got a standard "We thought you'd like to know that this order has now been despatched." message.

In the new panel, with the new despatch feature that I've been testing, we get:

"Dear John,

You will be pleased to know that the following items from your order RC7836975 have been despatched.
____

Product details
____

Once again we would like to thank you for shopping with xxx"
[END OF QUOTE FROM DESPATCH EMAIL]

Although I'm sure some people prefer the first name approach, we sell in overseas markets such as Germany where titles are so important that people must be addressed by their title if they have provided it in the checkout details. It's going to be retail suicide for us to say in an email "Dear Dieter" when they expect to be addressed as "Dear Dr Klaus".

I can't see any place where this can be changed.

Can it be changed?

tester1 wrote: Support wrote: Hi, To clarify an earlier post. The new control panel replaces the existing control panel on Friday. i.e. the existing control panel will not be accessible when this has taken place. ... Hi support I have to strongly protest here. You guys started this thread on 12th July that the new control panel would be ready on Friday 16th. Great! We all looked forward to new functionality that we had been promised for at least a year. And now you're telling us that the old control panel would nolonger be accessible when the new panel is "switched on". I'm probably not alone in assuming that the bulk of the merchants using RC are small operations like us who are extremely busy during the day and hardly have time to play around with the new control panel. It would be good if you could give us more time before the old one is switched off. Nay ... you MUST give us more time to familiarise ourselves with the new panel and make ALL the adjustments necessary.

I strongly agree with this!
I've spent all the spare time I've had this week trying to get my head round the new panel but still don't feel I've got completely to grips with even the most vital basics.

Also some of us will have other people that we need to train to use it as well as learning how it works ourselves.
I have two part time packers - neither have been in since the new panel was available for testing. So it would be very helpful to have the old panel available as backup for at least a month in case they encounter any problems.
One of my packers is providing holiday cover for me from the middle of next week. I don't feel I have adequate time to train them to use the new panel effectively before then even if I have managed to get it set up OK!

I'm all for the new panel Support, but a bit more overlap time would really help to decrease our stress levels

Phil