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New Control Panel and Website this Friday

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Silent_Explorer View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Silent_Explorer Quote  Post ReplyReply Direct Link To This Post Posted: 14 July 2010 at 11:00pm
Hi support,

I've just had a peep at the new control panel and the additional features you've added look very good but I've run into the following problem:

The 'Invoice To' and 'Deliver To' address pop-up window links on the view invoice page are not working (the pop-up window links are working OK on the delivery note view)

Could you please investigate this issue

Regards

Nick G.
The Garage Door Spares & Automation Specialists - open your garage door at the press of a button !
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ilewis04 Quote  Post ReplyReply Direct Link To This Post Posted: 14 July 2010 at 11:30pm
Another little problem.....
Our current level is gold, which gives us the customer order tracking facility in the old cart. With the new control panel this option is greyed out & strangely the following message is given when clicking this greyed out link "This feature is available on the 'Starter' upgrade level or above. It is not available on your current 'Gold' upgrade" Yes the starter level is supposedly the same as the current silver level & so I have to "upgrade" to a lower (cheaper) level to get back the same functionality that I am currently paying for. I think something is quite wrong here.... or have I missed something?
Rechargeable batteries & more.
Component-Shop
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 14 July 2010 at 11:45pm
Hi,
To clarify an earlier post. The new control panel replaces the existing control panel on Friday. i.e. the existing control panel will not be accessible when this has taken place.

The invoice to link issue is now resolved.
The Order tracking/Gold issue is now resolved.

Many Thanks
Support
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bjcam View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote bjcam Quote  Post ReplyReply Direct Link To This Post Posted: 14 July 2010 at 11:55pm
Hi
Order tracking was also missing from the Silver level as I mentioned before but I see it is now available again.
Thanks.
B J Cam
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Silent_Explorer View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Silent_Explorer Quote  Post ReplyReply Direct Link To This Post Posted: 15 July 2010 at 12:03am
Support,

One more problem:

I have the checkbox ticked 'Make merchant email appear to be sent from the Customer' but the 'Despatched Email' is seen to have been sent from the merchants email address (in the old cart both the 'Confirmation Email' & 'Despatched Email' appeared to have come from the customer)

Regards

Nick G.
The Garage Door Spares & Automation Specialists - open your garage door at the press of a button !
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Post Options Post Options   Thanks (0) Thanks(0)   Quote genealogy_guy Quote  Post ReplyReply Direct Link To This Post Posted: 15 July 2010 at 12:21am
Where should problems with new cp be reported - here in announcements or in cp testing forum???
Regards
Genealogy Guy
## My storeid is 45617 ##
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tester1 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote tester1 Quote  Post ReplyReply Direct Link To This Post Posted: 15 July 2010 at 12:40am
Originally posted by Support Support wrote:

Hi,
To clarify an earlier post. The new control panel replaces the existing control panel on Friday. i.e. the existing control panel will not be accessible when this has taken place.
...


Hi support

I have to strongly protest here. You guys started this thread on 12th July that the new control panel would be ready on Friday 16th. Great! We all looked forward to new functionality that we had been promised for at least a year. And now you're telling us that the old control panel would nolonger be accessible when the new panel is "switched on".

I'm probably not alone in assuming that the bulk of the merchants using RC are small operations like us who are extremely busy during the day and hardly have time to play around with the new control panel. It would be good if you could give us more time before the old one is switched off. Nay ... you MUST give us more time to familiarise ourselves with the new panel and make ALL the adjustments necessary.

So please clarify this.

I see that there is enhanced functionality on the new panel regarding despatches.

With the old panel, we used to click on the despatch the box in the sales manager and either enter a tracking reference (where relevant) or leave everything blank. The tracking referece had some text set up so that the customer knew which courier was being used etc. Where nothing was entered, the customer got a standard "We thought you'd like to know that this order has now been despatched." message.

In the new panel, with the new despatch feature that I've been testing, we get:

"Dear John,

You will be pleased to know that the following items from your order RC7836975 have been despatched.
____

Product details
____

Once again we would like to thank you for shopping with xxx"
[END OF QUOTE FROM DESPATCH EMAIL]

Although I'm sure some people prefer the first name approach, we sell in overseas markets such as Germany where titles are so important that people must be addressed by their title if they have provided it in the checkout details. It's going to be retail suicide for us to say in an email "Dear Dieter" when they expect to be addressed as "Dear Dr Klaus".

I can't see any place where this can be changed.

Can it be changed?
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applied View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote applied Quote  Post ReplyReply Direct Link To This Post Posted: 15 July 2010 at 7:22am
We can't use titles or first name as what the customers enter here varies. Sometimes they only put their first initial as first name and sometimes, with Paypal Pro orders there is no title. Having no greeting (as before) gets on with the job without causing offence to anyone. Anyway easily changed if you click menu - <tools> <options> <E-Mail>. In the end it is far more configurable than previously and much better to be able to show the customer what has actually despatched if only part of the order has gone, so this is a worthwhile change.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote phildelahaye Quote  Post ReplyReply Direct Link To This Post Posted: 15 July 2010 at 8:24am
Originally posted by tester1 tester1 wrote:

Originally posted by Support Support wrote:

Hi,
To clarify an earlier post. The new control panel replaces the existing control panel on Friday. i.e. the existing control panel will not be accessible when this has taken place.
...


Hi support

I have to strongly protest here. You guys started this thread on 12th July that the new control panel would be ready on Friday 16th. Great! We all looked forward to new functionality that we had been promised for at least a year. And now you're telling us that the old control panel would nolonger be accessible when the new panel is "switched on".

I'm probably not alone in assuming that the bulk of the merchants using RC are small operations like us who are extremely busy during the day and hardly have time to play around with the new control panel. It would be good if you could give us more time before the old one is switched off. Nay ... you MUST give us more time to familiarise ourselves with the new panel and make ALL the adjustments necessary.


I strongly agree with this!
I've spent all the spare time I've had this week trying to get my head round the new panel but still don't feel I've got completely to grips with even the most vital basics.

Also some of us will have other people that we need to train to use it as well as learning how it works ourselves.
I have two part time packers - neither have been in since the new panel was available for testing. So it would be very helpful to have the old panel available as backup for at least a month in case they encounter any problems.
One of my packers is providing holiday cover for me from the middle of next week. I don't feel I have adequate time to train them to use the new panel effectively before then even if I have managed to get it set up OK!

I'm all for the new panel Support, but a bit more overlap time would really help to decrease our stress levels

Phil
www.littlepossums.co.uk
The UK Baby Sling Specialists
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tester1 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote tester1 Quote  Post ReplyReply Direct Link To This Post Posted: 15 July 2010 at 8:36am
Originally posted by applied applied wrote:

We can't use titles or first name as what the customers enter here varies. Sometimes they only put their first initial as first name and sometimes, with Paypal Pro orders there is no title. Having no greeting (as before) gets on with the job without causing offence to anyone. Anyway easily changed if you click menu - <tools> <options> <E-Mail>. In the end it is far more configurable than previously and much better to be able to show the customer what has actually despatched if only part of the order has gone, so this is a worthwhile change.


Thanks applied. It was very late last night when I was looking at this.

I've taken a fresh look this morning and I see that the "despatch email subheader (no tracking code present)" and "despatch email footer" take care of this. I also saw that part of the problem only occurs when there is no despatch tracking number. Yes, I do like the new CP overall but I was just concerned when I couldn't easily find where to configure it. More playing around was required this morning - not so good for those wanting to quickly hit the ground running with the new CP.

SUPPORT - please consider keeping the old CP going until the end of August unless there are major issues for this. You've been running the two in parallel during your months of alpha and beta testing.
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