PayPal Website Payments Pro [PayFlow Migration]

Oops using phone to reply! That should be paypal and romancart not papal and Romania lol

As far as I am aware only Maestro won’t work, I had a lengthy talk with PayPal Pro merchant support and RC about pros and cons and decided not to use 3DS,although it is all set up and ready to tick the RC box if necessary, but this was probably back in September – October 2009 so things might of changed .

It was our opinion at the time that most people have an alternative card to their Maestro card and that using PayPal Pro we were still covered with not using 3DS as still I believe is not mandatory.

Martin

I am coming to the same conclusion - we have a lot of failures where the customer claims they do know their password and we have problems with Maestro anyway so it appears to give no benefit to the merchant. One of the faults we have found with Maestro is the issue number is a single digit on most cards, but it only works if you put two digits in (ie 01 not 1). This way at least we can take virtual terminal transactions for Maestro.

Hi Nick
I defiantly think the problem lies in people forgetting their SecureCode password, if they do fail the two or three attempts allowed, they then have to remember the email address they used originally to reset the SecureCode password, which in its self is a night mare for many as they have changed BB provider email address etc.

My mother has gone through this exact process of hoops when I was with her back along and she decided sod it I will sort it out another day [a lost sale for someone]

Not a problem for those that give their cards a regular pasting online and are ofay with internet and email, but I feel a very large proportion of the more aged population (with disposable capital)are only just getting to grips with the internet – email – and online buying

Martin

Martin,

I agree with you on this, I take a large volume of orderers from elderly 'first-time' buyers to which the 3D Secure page can cause them to give up and abandon the purchase.

It's essential the we strive to make our checkout process quick and simple, not add lots of hoops for our customers to jump through!

In any case I see the 3D secure system as little of no benefit beacuse if a faudster want's to complete a dodgy card transaction without entering a 3d Secure code he could simply use the 'Checkout With PayPal' method and choose to pay by card whereby the PayPal checkout doesn't ask for the 3D Secure password!

Regards

Nick G.