New Paypal Privacy Policy
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Printed Date: 26 March 2026 at 10:06pm
Topic: New Paypal Privacy Policy
Posted By: DaveB
Subject: New Paypal Privacy Policy
Date Posted: 17 April 2010 at 7:14pm
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Hi All,
Like most people, I have a privacy policy on my site that states I will not give away my customer details to anyone. However, PayPal has just decided to give our customer details to a marketing company from next month - they have explained that we have the choice of (basically) "getting lost" otherwise. Am I the only one to be furious about that or are others (like me) now looking for a payment gateway provider with a responsible privacy policy (any suggestions)? |
Replies:
Posted By: raineshoe
Date Posted: 17 April 2010 at 7:15pm
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I've not seen anything about this yet, but wouldn't be too happy.
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Posted By: DaveB
Date Posted: 17 April 2010 at 7:33pm
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Hi Raineshoe,
They sent me a notification a few days ago pointing to their new Privacy Policy from 1st June that they "may disclose certain PayPal customer information" to.... "Carrenza Limited To store user data for marketing campaigns." and mention Name, e-mail, address, business name, domain name, account status, type and nature of PayPal services offered or used and relevant transaction information. It is not clear whether that is just my information or my customers and I'm waiting for a reply to a complaint (don't hold your breath). |
Posted By: wigman
Date Posted: 17 April 2010 at 11:01pm
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Hi DaveB,
We recieved the notice about the new Paypal User Agreement, when looking at the agreement and the Privacy Policy I too noticed the part about Carrenza Limited. If you don't agree to the new Paypal agreement you have to cancel your account, what an horrible company they are (Paypal) trouble is a lot of customers use them so you don't know what to do for the best. Here is the notice: Credit Reference and Fraud Agencies RSA Security Inc. and RSA Security Ireland Limited To verify identity All account information Marketing and public relations Yesmail Inc. (USA) and Responsys (USA) To fulfil e-mail marketing programs of PayPal services and promotions. Name, e-mail, address, business name, domain name, account status, account preferences, type and nature of PayPal services offered or used and relevant transaction and account information. Carrenza Limited To store user data for marketing campaigns. Name, e-mail, address, business name, domain name, account status, account preferences, type and nature of PayPal services offered or used and relevant transaction information. Operational services Transcom Worldwide (UK) Limited (UK), Newman & Company Limited (UK), To collect debt Name, address, date of birth, telephone number, account number, e-mail, account type, account status, last four digits of financial instruments account, account balance, details of account transactions and liabilities, name of funding source provider. ------------- http://www.classylashes.com - False Eyelashes http://www.cwretail.co.uk - Grimas Makeup |
Posted By: raineshoe
Date Posted: 18 April 2010 at 8:11am
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I'll be looking for the note about it. Tend not to read everything from Paypal as there is so much drivel that comes through.
However, we are signed up to the telephone preference service and fax preference service so if I start getting unsolicited marketing/advertising calls through this I shall be on it like a ton of bricks. Also, if they start e-mailing you can refer it to the Information Commissioners Office. They don't have legal powers as such, but can tackle companies about spam e-mails etc. You may be able to complain to the Information Commissioners Office about this with Paypal. I don't like Paypal much either as I think they favour the purchaser too much. Not that I've ever had a problem, but have heard of alleged incidents whereby buyer has claimed they've not received goods and even when the seller has proof they were posted and signed for etc Paypal still side with the buyer and refund regardless. Like Mike said though an awful lot of customers like them. Unfortunately Paypal was quick to jump on the bandwaggon of relatively cheap international money transfer making it quick and easy. Others were too slow to follow and so they swept up the whole market. For a long time they were the only option. This is partly why I want to try Google checkout as an option, but looking at my cart which currently takes Nochex and Paypal the clear leader is Paypal although from what I can gather Nochex would love to pinch all their customers. |
Posted By: raineshoe
Date Posted: 18 April 2010 at 8:23am
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Just interested do you guys use Paypal Pro or Paypal Standard as I just use the Standard.
I am looking at using Sagepay in the future and may drop Paypal in favour of this. Its an ongoing consideration for me at the moment. Unfortunately, I take ages to make up my mind about things like this so it rolls into months before I actually do anything. When I asked on the forum a lot of people liked Paypal Pro which can do all of what Sagepay does and for similar money, but like you guys say don't like their tactics. |
Posted By: DaveB
Date Posted: 18 April 2010 at 8:07pm
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Hi Raineshoe,
We just use PayPal standard. However, once the news gets around I can see some (perhaps many) customers avoiding those sites that use Paypal (and I wouldn't blame them - I'll probably be starting a campaign with any site I wanted to use that used PayPal). |
Posted By: Silent_Explorer
Date Posted: 18 April 2010 at 11:07pm
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Hi Folks,
I've just sent the following email to business-support@paypal.co.uk Could I suggest that any other PayPal users with similar concerns should also convey their feelings to PayPal
------------- http://www.amourelle.co.uk - The Garage Door Spares & Automation Specialists - open your garage door at the press of a button ! |
PayPal Business Support,
Posted By: raineshoe
Date Posted: 19 April 2010 at 8:20am
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Excellent Nick.
Probably fall on deaf ears where Paypal are concerend but definitely worth a shot. Wonder who the CEO is as that is the best place to direct complaints as he is the one that can take action. |
Posted By: DaveB
Date Posted: 19 April 2010 at 8:18pm
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I've just received an answer from PayPal regarding my "why are you busting my customer privacy policy" question (that I posted on their website) saying that policy changes are "prompted by user feedback and our ongoing work to make the product better suit user requirements" and by "Other changes are made in response to changes in the legal and regulatory environment".
I told them I could think of no way that these would be reasons for breaching customer confidentiality (both of their customers AND mine) and thanking them for their helpful re-statement of my option to take it or leave it. So, no-one's listening. However I shall follow Nick's advice and post something similar to the business email contact he identified. Time to start spreading the word AND looking for a more responsible gateway I think. |
Posted By: raineshoe
Date Posted: 19 April 2010 at 8:59pm
| The CEO would be a good start. Somehow didn't think it would get a good response. Paypal don't listen to anyone, just carry on in their own sweet way ignoring everyone. |
Posted By: mobilecadsurveying
Date Posted: 20 April 2010 at 7:58pm
Forget the Information Commissioner, they are cdompletely toothless, I have a long standing complaint with the IC about a company going back over 15 months now, a complaint that I see as fairly straightforward and would be easy for them to give the company a good rollicking based on the proof I have given them. To date they have done sod all, only waste my time. I don,t even bother replying to their letters now, they have no interest in helping small businesses. On another note about Paypal selling customer lists, how do they get around the Data Protection Act with this type of action? I know they are based abroad, but still they will have to comply when dealing with UK based customers? . ------------- Measure - Survey - Draw in ONE operation Fast Accurate CAD Floor Plans. Point - Shoot - Drawn! http://mobilecadsurveying.co.uk - CAD Drawing and Surveying for Office and on Site |
Posted By: raineshoe
Date Posted: 20 April 2010 at 10:33pm
| No idea re Data Protection. Big bully boy business though isn't it. (Allegedly!!!) |
Posted By: Silent_Explorer
Date Posted: 26 April 2010 at 5:39pm
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Hi all,
I've received a call from my PayPal Business Manager regarding the email I sent to her regarding disclosure of confidential information to third parties and she has assured me that I (along with others) have misunderstood the policy change announcement and that I have nothing to worry about as none of my customers details will be 'sold' to marketing companies. Please click on the following link for clarification of PayPal policy changes: https://www.paypal-talk.co.uk/About-us/News-stories/News/April-2010/privacy-policy-changes/ - https://www.paypal-talk.co.uk/About-us/News-stories/News/April-2010/privacy-policy-changes/ Regards Nick G. ------------- http://www.amourelle.co.uk - The Garage Door Spares & Automation Specialists - open your garage door at the press of a button ! |
Posted By: DaveB
Date Posted: 27 April 2010 at 10:39am
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Hi Nick,
Interesting, and a lot to wade through. Also interesting that I have been unable to obtain clarification from PayPal with all my emails to them about exactly what they will be "passing on". The attitude has been "you can close your account" or "The decision has been taken and your objections are noted on your account". I've also quickly read the policy from the link you provided and it still does indeed mention Marketing companies and suspiciously I can NOT find "Carrenza" in the text - which is the company mentioned in the original Privacy Policy amendment at the end of the Terms and Conditions they sent to us. So I am still looking for a more explicit statement - although I must admit I need to read the whole thing. I asked PayPal if they could include a statement along the lines of:- "If you are a business using the PayPal payment gateway to take credit/debit card payments for the sale of products and/or services then we will NOT disclose any of YOUR customer's details (Customer Name, Customer Address or Customer email) to any third party for marketing purposes" They have NOT agreed to that - so I remain convinced. I am sure we will tie it down because I contacted the BBC to try and advertise the issue - Simon Gompertz will be here at 11am to do a piece to be aired on BBC2's Working Lunch program sometime next week. If ANYONE can tie the PayPal CEO down - they can - hopefully. |
Posted By: Silent_Explorer
Date Posted: 27 April 2010 at 11:18am
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Hi Dave,
I've emailed my PayPal Business Manager and requested that PayPal endorse your statement:
I'll post her reply on this forum Let me know when your moment of stardom is due to be aired on Working Lunch and I'll request your autograph Regards Nick G. ------------- http://www.amourelle.co.uk - The Garage Door Spares & Automation Specialists - open your garage door at the press of a button ! |
Posted By: raineshoe
Date Posted: 27 April 2010 at 11:00pm
Let me know when you are on Working Lunch as I'll watch it. Also want your autograph 
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Posted By: DaveB
Date Posted: 28 April 2010 at 9:35am
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Hi Folks,
I did try to resist the "fame" bit - I hate hearing myself on tape (I was a cockney - now an Essex lad!) let alone seeing my ramblings on video - but they were keen and I wanted them to get a definitive answer from PayPal. Please go easy on our appearance. As far as I know, the piece will be aired next Tuesday BBC2 Working Lunch at 12:30. I gather from Simon Gompertz that they are talking to PayPal today. |
Posted By: DaveB
Date Posted: 04 May 2010 at 7:21pm
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Hi Folks,
OK, so my moment of "fame" didn't go too badly. It was good to see the subject aired and also Rob Skinner of PayPal UK say they've been doing it all the time and had decided to make things "clear" - I wish I had known when I first looked at them. However, according to Simon Gompertz, PayPal told him they "only passed on this data to provide their service", but did confirm that "they would be passing on customer data even if those customers were NOT PayPal customers and were just ordering using credit/debit cards". I fail to see how passing on non-PayPal customer data to a marketing company is required to "provide their service". I think that Rob Skinner was continuing the "smoke and mirrors" approach rather than "making things clearer" as he thought they should. Time to look for a new payment gateway - and let my customers know why the change. Thanks for all the support, it was good to pass things by you folks just to make sure I hadn't got hold of the wrong end of the stick. Case Closed I think - GUILTY. |