Shipping field in the SM for Downloads

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   Hi

When we receive an order that is only made up of downloads the shipping field is blank in the SM. Can you please make it so that it says something eg 'Download' so that we can then customize the row colour.

(if an order is made up of tangible and intangible items then the shipping field should state the tangible items shipping method , as it is as present)

Thanks

Edited by rich-erich - 29 July 2015 at 3:23pm

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rich-erich Members Profile Find Members Posts Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735	Post Options Post Reply Quote rich-erich Report Post Thanks(0) Quote Reply Topic: Shipping field in the SM for Downloads Posted: 29 July 2015 at 3:14pm
	Hi When we receive an order that is only made up of downloads the shipping field is blank in the SM. Can you please make it so that it says something eg 'Download' so that we can then customize the row colour. (if an order is made up of tangible and intangible items then the shipping field should state the tangible items shipping method , as it is as present) Thanks Edited by rich-erich - 29 July 2015 at 3:23pm

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 29 July 2015 at 5:10pm
	Hi, We will have to look into this. There is no shipping, so nothing is shown in the shipping method. There should certainly be a way to set the colour. Are you sure it can't be set with 'not sent?' (Counter intuitive I know). Many Thanks Support

rich-erich Members Profile Find Members Posts Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735	Post Options Post Reply Quote rich-erich Report Post Thanks(0) Quote Reply Posted: 29 July 2015 at 7:31pm
	Thanks. Not sent is a field that comes in with an order. For downloads the field is empty so that's not going to work. Anyway we need to distinguish a download order from tangibles so whereas at the moment the field is empty , we need it to say something unique.

rich-erich Members Profile Find Members Posts Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735	Post Options Post Reply Quote rich-erich Report Post Thanks(0) Quote Reply Posted: 30 July 2015 at 2:49pm
	Just got another order for just downloads 18028543 41640 To define a colour the shipping status definitely needs a value.

rich-erich Members Profile Find Members Posts Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735	Post Options Post Reply Quote rich-erich Report Post Thanks(0) Quote Reply Posted: 31 July 2015 at 2:46pm
	Was this any help, are you able to do anything about it?

rich-erich Members Profile Find Members Posts Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735	Post Options Post Reply Quote rich-erich Report Post Thanks(0) Quote Reply Posted: 10 August 2015 at 8:58am
	Hi Support, you said you would look at this so just wondering where you are up to. Thanks

Support Members Profile Find Members Posts RomanCart Team Joined: 16 March 2004 Location: United Kingdom Status: Offline Points: 10794	Post Options Post Reply Quote Support Report Post Thanks(0) Quote Reply Posted: 10 August 2015 at 6:02pm
	Hi, This is something we will be looking into in September. Many thanks Support

rich-erich Members Profile Find Members Posts Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735	Post Options Post Reply Quote rich-erich Report Post Thanks(0) Quote Reply Posted: 24 September 2015 at 10:09am
	Hi, is there any news on this. Thanks.

rich-erich Members Profile Find Members Posts Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735	Post Options Post Reply Quote rich-erich Report Post Thanks(0) Quote Reply Posted: 23 November 2015 at 10:01am
	Hi Support, you said you would look at this in September so just wondering on whats happened to this.

rich-erich Members Profile Find Members Posts Senior Member Joined: 18 December 2008 Location: United Kingdom Status: Offline Points: 735	Post Options Post Reply Quote rich-erich Report Post Thanks(0) Quote Reply Posted: 02 December 2015 at 2:37pm
	Is that not a lot then?