RomanCart.com Forum Homepage
Forum Home Forum Home > RomanCart > Administration
  New Posts New Posts
  FAQ FAQ  Forum Search   Register Register  Login Login

Sorry We Can't show tihs page right now.

 Post Reply Post Reply Page  12>
Author
Message
RowanEng View Drop Down
Newbie
Newbie


Joined: 01 November 2009
Location: Oxfordshire
Status: Offline
Points: 11
Post Options Post Options   Thanks (0) Thanks(0)   Quote RowanEng Quote  Post ReplyReply Direct Link To This Post Topic: Sorry We Can't show tihs page right now.
    Posted: 14 August 2019 at 9:29am
As per the subject line.

Also shows a title bar message "This page (https://admin.romancart.com/) is currently offline. However, because the site uses Cloudflare's Always Online™ technology " !


It appears RC is completely down ? Nothing for the last hour at least.
Tried accessing the admin page by Chrome and Internet explored but both show the same message.

Please provide a status update.
Thanks.
Back to Top
Support View Drop Down
RomanCart Team
RomanCart Team


Joined: 16 March 2004
Location: United Kingdom
Status: Offline
Points: 10659
Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 14 August 2019 at 9:30am
Hi,

Unfortunately there is an issue with a connectivity provider of RomanCart who have declared a 'major incident'
They are working on a resolution to the problem.
Apologies for the obvious inconvenience with this.
We will post to our twitter feed @romancart if we receive any further information or when the service is restored.

Kind Regards
Simon
RomanCart Support
Back to Top
RowanEng View Drop Down
Newbie
Newbie


Joined: 01 November 2009
Location: Oxfordshire
Status: Offline
Points: 11
Post Options Post Options   Thanks (0) Thanks(0)   Quote RowanEng Quote  Post ReplyReply Direct Link To This Post Posted: 14 August 2019 at 9:47am
Hi. Thanks for the reply.

Please also post updates on this page, I don't use Twitter.

Thanks.
Back to Top
Support View Drop Down
RomanCart Team
RomanCart Team


Joined: 16 March 2004
Location: United Kingdom
Status: Offline
Points: 10659
Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 14 August 2019 at 9:51am
Hi,
Yes - will do.
Ultimately we are waiting for the connectivity provider's engineers to resolve the issue. They are working on this.

Simon
RomanCart Support
Back to Top
EddieODG View Drop Down
Newbie
Newbie


Joined: 07 November 2015
Location: London
Status: Offline
Points: 19
Post Options Post Options   Thanks (0) Thanks(0)   Quote EddieODG Quote  Post ReplyReply Direct Link To This Post Posted: 14 August 2019 at 10:10am
Site has been down since at least 8.30am BST for me. Do we know when it went down?
Back to Top
Support View Drop Down
RomanCart Team
RomanCart Team


Joined: 16 March 2004
Location: United Kingdom
Status: Offline
Points: 10659
Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 14 August 2019 at 10:15am
Hi,

Yes - just before 8am.
We detected the problem immediately and alerted the datacenter we use.
They started looking into it and it became apparent that the issue was with the connectivity provider who is looking into it.

Frustrating for us as all our systems are working but currently not able to reach the net.

Many Thanks
Support
Back to Top
EddieODG View Drop Down
Newbie
Newbie


Joined: 07 November 2015
Location: London
Status: Offline
Points: 19
Post Options Post Options   Thanks (0) Thanks(0)   Quote EddieODG Quote  Post ReplyReply Direct Link To This Post Posted: 14 August 2019 at 10:33am
Thanks for the update.
Cloudfare are showing all systems operational and no reported incidents today.
Can you advise who it is that is reporting "major incident".
Thanks.
Back to Top
Support View Drop Down
RomanCart Team
RomanCart Team


Joined: 16 March 2004
Location: United Kingdom
Status: Offline
Points: 10659
Post Options Post Options   Thanks (0) Thanks(0)   Quote Support Quote  Post ReplyReply Direct Link To This Post Posted: 14 August 2019 at 11:39am
Hi,
It's not a cloudflare issue - it's with our connectivity provider.
The latest is "Both senior engineers and managers are involved in the investigation and we continue to work on this as a priority."
Thanks
Simon

Back to Top
EddieODG View Drop Down
Newbie
Newbie


Joined: 07 November 2015
Location: London
Status: Offline
Points: 19
Post Options Post Options   Thanks (0) Thanks(0)   Quote EddieODG Quote  Post ReplyReply Direct Link To This Post Posted: 14 August 2019 at 11:40am
Can you be open with who this "connectivity supplier" is?

Edited by EddieODG - 14 August 2019 at 11:41am
Back to Top
AnnieCov View Drop Down
Regular
Regular


Joined: 20 July 2008
Location: Coventry, UK
Status: Offline
Points: 55
Post Options Post Options   Thanks (0) Thanks(0)   Quote AnnieCov Quote  Post ReplyReply Direct Link To This Post Posted: 14 August 2019 at 12:16pm
Our first report from a customer, saying they could not order was at 7:50AM.

It's now 12:15 and Romancart is still down over 4 hours later. This is totally unacceptable. Some honest answers would be a fairer approach to this situation.

It's costing my business hundreds of pounds an hour.

Quality Poster, Photo and Canvas Printing

CD/DVD Duplication

AMC Photographics
Back to Top
 Post Reply Post Reply Page  12>
  Share Topic   

Forum Jump Forum Permissions View Drop Down



This page was generated in 0.063 seconds.